Re: Payment Failure

Dear Caitlyn, Thank you for reaching out to us. I understand that you wish to check your order status. I'd be glad to help! After checking, our system shows that the payment for your order #2310642NA, as well as your previous orders, was not completed before the checkout session ended, which caused the order to be marked as expired and automatically removed from our system. Unfortunately, we can no longer proceed with this order, but you’re welcome to place a new order anytime on our website. To help ensure it goes through smoothly, we recommend: • Entering the full name and billing details exactly as they appear on your card • Confirming that there are enough funds on the card to cover the purchase • Alternatively, using PayPal, which securely processes payments and avoids checkout session timing issues If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna x

Hi Caitlyn, Once we receive an order, the payment is pended until the transaction is approved and the funds cleared. This can take hours so the cancellation happens a little later. Let's try and get this resolved for you. Before we start, please make sure you're on your computer. Some functions of our website may not work properly on mobile devices. To start, please clear your browser's cache and delete your cookies. Once this is done, please follow the steps below: (1) Go to http://www.triangl.com/ and choose your region. (2) Choose the item(s) you would like to purchase and ADD TO CART. (3) Select CHECKOUT then continue to the next step. (4) Enter your email, billing/shipping address and select Continue to proceed to the next step. NOTE: Please make sure that the billing and shipping address have the same country and matches the address registered on your credit/debit card or PayPal account. We can always have this updated after the order is created. (5) It should show you the total amount of the item(s) being purchased plus the shipping fee without any errors. (6) Click 'Ship To Me Now' (7) It should direct you to a PayPal page where you can choose to pay via credit/debit card or via PayPal. (8) If you choose to pay via a PayPal, make sure that your account is not limited. You may contact PayPal for support if you are not sure. Here are a few tips that might help if you could try them before we move on to the next course of action - • Please use a computer instead of a mobile device • Clear cache and delete cookies then, restart your browser • Use the Chrome internet browser • Use incognito mode • Do not open the cart (Checkout) in multiple tabs • Allow the page to refresh after Checkout to allow for the order to get generated The last step may take a worrying amount of time but it's necessary for the order to push through. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Valerie x