Re: URGENT order #2317961NA

This thread was longer than the field limit and was shortened on import.

1. CUSTOMER2026-04-28 06:35:39· email/email
   Hi I'm extremely upset. Not only was the top of the bathing suit I ordered missing, the pouch was teared and had a black stain on it. Extremely disappointed with the purchase on top of that paid $20 shipping. I need a refund asap!!!!!
2. AGENT2026-04-28 08:14:15· email/helpdesk
   Dear Rach, Thank you for bringing this to our attention, and we’re sorry to hear about this issue. We recommend first checking inside the matching bag that came with your order, as well as the FedEx bag, since items can sometimes be tucked away in either of these. If you’re still unable to locate the missing items, could you please send us a photo of everything you received in the package, including the stickers, tags, and the shipping label on the box? Also, kindly let us know if the parcel appears to have been tampered with in any way. Kindest, Valerie
3. CUSTOMER2026-04-28 15:47:11· email/email
   Looks like it was inside the bag and it was also dirty. No the package was not tampered with.
4. AGENT2026-04-28 16:23:35· email/helpdesk
   Dear Rach, Thank you for getting back to us, and I’m really sorry to hear about this, especially after the disappointment of thinking the top was missing and then finding it in that condition. I completely understand how frustrating that must be. I can see the photo you shared of the stained pouch. Thank you for sending that through. To help us look into this properly and get this resolved for you as quickly as possible, could you please also send us a photo of the top showing the issue? As soon as we have that, we’ll review everything right away and take the appropriate next steps for you. Thanks so much for your patience! We’ll make sure to sort this out. Kindest, Trish
5. AGENT2026-04-28 16:23:37· email/helpdeskINTERNAL
   #2317961NA Stained top + matching bag No signs of tampering Awaiting photos of the stained top Once the cx provides it, - Offer reprocessing - Raise it with WeTIAM Thanks! x
6. CUSTOMER2026-04-28 16:51:11· email/email
   Please send me a return label asap. And refund my shipping that I paid so much for.
7. AGENT2026-04-28 17:48:29· email/helpdesk
   Dear Rach, Thank you for your response, and I’m really sorry for the experience you’ve had with your order. I completely understand how frustrating this must be, especially given the condition of the items and the shipping cost. To make sure we handle this correctly, our Returns Team will take over from here and assist you with arranging the return. They’ll review your case and provide you with the return instructions as soon as possible. Please note that return eligibility and any applicable refunds (including shipping) will be assessed once all required details are received and reviewed. I’ll transfer you over to them right away. Kindly expect a reply soon! Kindest, Trish
8. AGENT2026-04-28 17:48:34· email/helpdeskINTERNAL
   Hi RT! Re: #2317961NA CX initially reported missing top ---> later confirmed it was inside the neoprene bag Both the top and the pouch are stained/dirty She confirmed no signs of tampering with the FedEx package Photos provided: stained pouch only No photo of the top provided (stain on top currently unsubstantiated) Cx's requests: return label + refund (including shipping) Please assess return eligibility + shipping refund request per policy Thanks! x
9. CUSTOMER2026-04-28 21:42:51· email/email
   Has my refund been processed?
10. AGENT2026-04-29 07:55:47· email/helpdesk
    Dear Rach, Your concern has been forwarded to us and we’re very sorry to hear this and truly appreciate you taking the time to reach out. As you’ve also reported a fault with the item (bikini top arriving with marks), could you kindly send us at least two clear photos showing the affected area? Once received, we’ll review this promptly and assist you with the next steps. We look forward to your reply. Kindest, Reena
11. AGENT2026-04-29 07:55:59· email/helpdeskINTERNAL
    2317961NA (Order linked) DOD April 27, 2026 Issue: Stained bag https://prnt.sc/iDsqGTuAe3to -cx said top is also stained (for photos)
12. CUSTOMER2026-04-29 15:38:01· email/email
    Just send me the rerun label please so I can have the item returned. I am not home right now and want to have the settled. I already sent the photos of the dirty bag.
13. CUSTOMER2026-04-29 15:52:11· email/email
    I'm confused on why there has been so much back and forth? Your product arrived dirty I sent photos what more do you want? This is ridiculous and so unprofessional.
14. CUSTOMER2026-04-30 01:17:49· email/email
    Hello????? Process my refund
15. CUSTOMER2026-04-30 17:30:51· email/email
    Good morning. It has been 3 days since I've reached out with with no response. I don't know what kind of comapny does that. If I don't get a response for my refund by today I have no choice but to dispute this charge. Please advise adap.
16. CUSTOMER2026-05-01 16:06:20· email/email
    Good morning. What's going on why is no one answering me?????
17. AGENT2026-05-02 09:25:49· email/helpdeskINTERNAL
    2317961NA / 22C5BA2906222
18. AGENT2026-05-04 06:32:49· email/helpdesk
    Hi Rach, Thank you for your message, and we're very sorry for the delay in getting back to you—we understand how frustrating that must have been, and we truly apologize for the inconvenience caused. We do want to assist you as best as we can regarding your concern. Kindly note that we can only send replacement for items that we can prove was received damaged. Thus, we do require clear photo evidence showing the issue, as this helps us validate the claim and arrange the appropriate resolution. At this stage, we haven’t received any photos to support a replacement request for the items other than the bag. To proceed, we'd like to send you a new matching bag to the same shipping address. We will process your replacement once confirmed. We look forward to hearing back from you! Kindest, Reena
19. AGENT2026-05-04 06:34:10· email/helpdeskINTERNAL
    SM Adv: no photo, no replacement -to send replacement for the fa item
20. CUSTOMER2026-05-04 07:26:56· email/email
    This is the tenth email request I've sent and still no return label, why am I being withheld a return label when your policy states otherwise? What kind of terrible business is this? I do not want a new bag I do not want anything from you guys
21. AGENT2026-05-04 08:29:56· email/helpdesk
    Hi Rach, Thank you for your message. I’m sorry to hear about your frustration with this process. I understand how disappointing it can be to send repeated requests without receiving the resolution you expected. To clarify, we do not provide return labels. Additionally, shipping costs incurred when returning item(s) to Triangl—for both exchanges and refunds—are not covered or reimbursed by us, as stated in our policy. Please note that you may proceed with returning only the original product; there is no need to return the matching bag. To help minimize your expenses, we recommend using your local post office or a standard postal service rather than commercial couriers like FedEx or DHL, as these options are typically more expensive. Please be sure to keep your shipping receipt for reference until your return has been processed. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - PINK CANDY Top S / Bottom M / Cheeky (Send the full set in its original plastic packaging.) Return Authorization (RA) Number: 22C5BA2906222 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Denise xx
22. AGENT2026-05-04 08:30:24· email/helpdeskINTERNAL
    SA advised - REG RF 2317961NA / 22C5BA2906222 - no need to send back the matching bag
23. CUSTOMER2026-05-04 16:27:01· email/email
    I need to ensure I will not be paying for return fees and my shipping fee of $20 will be refunded. Please advise immediately before I process return.
24. CUSTOMER2026-05-04 16:27:22· email/email
    Send me a prepaid return label.
25. AGENT2026-05-05 03:25:04· email/helpdesk
    Hi Rachel, Thanks for reaching out! I just wanted to kindly remind you, as mentioned on our website, that customers are responsible for covering the return shipping costs. You can find more information here: https://triangl.com/pages/faqs?tab=returns Please note that we don't provide return labels, and unfortunately, we are unable to cover or reimburse the cost of returning items for exchanges or refunds. We recommend using the most affordable registered or trackable mailing service to ensure the return process goes smoothly. Please make sure to keep a record of the tracking details, as we can’t be held responsible for any lost items during the return process. Once your shipment has been posted, please email us a copy of your postage receipt showing the tracking number and courier used so we can monitor and proceed with your request. If you have any other questions or need assistance, we’re always here to help! Kindest, Geelah
26. CUSTOMER2026-05-05 03:55:55· email/email
    The item you sent me is damaged and returned what do you mean you're not going to refund me? Why would I pay for your fault?
27. AGENT2026-05-05 10:59:17· email/helpdesk
    Hi Rach, We understand that the pouch arrived damaged, so there’s no need to return it. For us to proceed with a refund, we would just need the full bikini set (top and bottom) to be returned. At the moment, we haven’t received the requested photos, which makes it a bit difficult for us to fully assess the concern. If you’re able to share a few photos highlighting the issue, we’d be more than happy to take a closer look and see how we can best assist you. If you’d prefer to move forward with a return instead, you’re welcome to send the bikini back using any courier you prefer. Please note that return shipping would need to be arranged on your end, so feel free to choose the most convenient and economical option for you. We’re here to help and want to make sure we find the best solution for you—just let us know how you’d like to proceed. Thanks for your understanding—we look forward to hearing how you’d like to proceed. Kindest, Kiara xx
28. CUSTOMER2026-05-05 22:42:28· email/email
    I will absolutely not be paying for an item that came dirty. This is unsafe
29. AGENT2026-05-06 06:26:15· email/helpdesk
    Dear Rachel, Thank you for providing us with the photos of the top. We are truly sorry to hear about the condition of your bikini and pouch. We take gre