CUSTOMER2026-04-10 18:28:27· email/email
Hi,
I just wanted to follow up on the request below and confirm I will still be refunded if I return my item at this point.
Thanks,
Lily
AGENT2026-04-12 09:21:11· email/helpdesk
Hi Lily,
Thank you for getting in touch, and we appreciate the update.
Upon checking, your return request for order #2273087NA was approved on March 21, 2026. As previously advised, once an RA Number is issued, the returned item must be received by TRIANGL within 14 days.
Unfortunately, as we have not received your return within this timeframe, the RA Number is now no longer valid, and we’re unable to process a refund or exchange for this order. For more information, please feel free to visit: https://triangl.com/pages/frequently-asked-questions
We appreciate your understanding, and please let us know if there’s anything else we can assist you with.
Kindest,
Reena
AGENT2026-04-12 09:21:16· email/helpdeskINTERNAL
2273087NA / 345AF82867825
Approved 3/21/26
-Not returned w/in 14 days
-RA invalid
CUSTOMER2026-04-15 15:16:36· email/email
Dear Returns Team,
I'm writing to request a new RA number for order #2273087NA.
Although my return was approved on March 21, I experienced delays that were outside of my control. After submitting my return request, I did not receive the RA number until several days later, which prevented me from sending the item back promptly. Additionally, response times from customer service have taken several days to weeks, further limiting my ability to meet the 14-day return window.
I have been a loyal customer for over 10 years, and this is my first return, made only due to a change in sizing this year. Given these circumstances, I kindly ask that you make an exception and issue a new RA number so I can complete the return.
I appreciate your consideration and hope we can resolve this fairly.
Thank you,
Lily
AGENT2026-04-16 07:29:00· email/helpdesk
Hi Lily,
Thank you so much for your message — we completely understand where you’re coming from and truly appreciate you taking the time to explain your situation.
After reviewing your request, we can see that it was initially submitted on March 12, and we responded the same day. As we didn’t hear back, we followed up on March 20, and once we received your reply that same day, we went ahead and approved your exchange on March 21. We’ve attached screenshots of this timeline for your reference.
That said, we really value you as a long-time customer, and we’d love to help make this right for you. While this falls outside of our usual policy, we’re happy to offer a one-time exception to proceed with an exchange — we definitely don’t want you to be left with something you’re not happy with.
To get this sorted, just let us know your preferred Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) that you need and we will confirm availability.
Note: As we are making an exception, the exchange items can no longer be approved for another exchange or refund.
Thanks again for your understanding, Lily! We’re here to help and look forward to hearing from you soon.
Kindest,
Ja
AGENT2026-04-16 07:29:21· email/helpdeskINTERNAL
2273087NA / 345AF82867825 - Offered OTE EX SA approved
AGENT2026-04-23 07:23:51· email/helpdesk
Dear Mary,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the one time exception exchange offer and wanted to kindly remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Crystel