Re: Your TRIANGL order #2284554NA | AWB 516617440639

Hi Anne, Thank you for your recent purchase! FedEx has informed us that your parcel is on its way back to us because they attempted to complete the delivery several times to no avail. You can view the shipment's travel history by clicking on this link which is the same one in your Shipping Confirmation email: https://www.fedex.com/fedextrack/?trknbr=516617440639&trkqual=2461112000~516617440639~FX&simplified=true Since the parcel is on its way to us, we are unable to stop the return. As soon as the items are received back at our warehouse, we will process your refund for the item value, less a USD 20 administration fee.

Dear Anne, Thank you for reaching out to us! I’m really sorry for the frustration this situation has caused. I completely understand why this doesn’t feel right, especially if you regularly receive deliveries at your address without issue. For our customers’ protection, shipments are typically sent with a signature requirement to help prevent lost or missing packages. While this is outlined in our FAQs and included in the order and tracking confirmation emails, I completely understand how this may have been easy to miss. FedEx may sometimes leave parcels in a secure location depending on local guidelines, we generally don’t recommend this option in order to minimize the risk of loss. In your case, FedEx made delivery attempts to no avail and they also left a door tag with further instructions. As the parcel was not collected or rescheduled within their holding period, it has now been returned to us. At this point, the only option available is to refund the item value, less a $20 USD administration fee in line with our return policy. Your refund transaction ID is 22342111. You should see the funds back in your account within 3–7 business days, depending on your card provider. I truly understand that this isn’t the outcome you were hoping for, and I’m very sorry for the inconvenience caused. If you’d still like your Triangl pieces, you’re very welcome to place a new order on our website. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish

Dear Anne, Thank you for your message. I understand why this situation feels frustrating, especially given your experience with other deliveries. I’ve reviewed the shipment details, and FedEx did attempt delivery and left a door tag (DT107542328248) at the address with instructions on how to proceed. This is their standard process to notify the recipient and provide options such as rescheduling delivery or arranging a pickup. As the parcel was not successfully received or actioned within the courier’s holding period, it was returned to us in line with their delivery policy. Because of this, the $20 administration fee applies, as it covers the return handling and processing costs charged by the courier once the shipment is sent back. We do include the signature requirement in our order confirmation and shipping communications as a security measure to help prevent lost or missing parcels. While we understand this may not align with all delivery preferences, it is part of the service used for all shipments. Your refund for the item value has already been processed, and you should see the funds reflected within 3–7 business days, depending on your bank. If you decide to place another order in the future, we’d recommend using an address where someone is available during delivery hours, or a business address, to help ensure successful delivery. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna xx

Dear Anne, Thank you for reaching out to us again! I’m really sorry for the frustration this has caused, and I completely understand why this situation feels unfair from your perspective. I hear what you’re saying about the door tag, and you’re absolutely right that these situations don’t always play out as intended in real-world deliveries. While FedEx marked the delivery attempt and left a door tag in their system, I understand that you did not receive it, and I’m sorry for that experience. In addition to the delivery attempt, we also sent shipment confirmation and the initial “out for delivery” notifications to the email address provided on your order to help keep you informed of the delivery status. Regarding the charges, I understand your concern about the total amount. The $20 administration fee reflects the return handling costs charged to us by the courier once the parcel is sent back. This fee is applied in line with our policy, and unfortunately, we’re unable to offer exemptions or adjustments in this case. Please note that the original shipping fee ($20) is non-refundable. For clarity, here is the full breakdown: Item cost $119.00 + Sales tax $10.60 Shipping cost $20.00 + Shipping tax $1.78 (non-refundable) Administration fee $20.00 (deduction for the returned parcel) Refund issued: $109.60 Your refund has already been processed, and you should see the funds reflected within 3–7 business days, depending on your bank. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish

Hi Orders Team. Anne commented on our IG post. Forwarding for your review and assistance, please. Thank you so much x > You shouldn't buy from this company. The shipping takes a month, they require a signature, so if you're not home to sign for it, it's returned to them and they won't fully refund you. I paid to get nothing from them.

TRUSTPILOT - 1 STAR REVIEW: Won't refund, didn't get item They ship from China so it takes a month to get your products. They require a signature for delivery. I received no slip that a driver had attempted delivery, and they returned the item to them. They refused to issue a full refund. I paid $40 for an item I didn't get, and they act like it's my fault for not being there to sign for a package.