Re: Your request # E317CB2885787: Pending Approval

Dear Anna, Thank you for getting in touch, and we're glad to assist. Yes, we sent an email regarding your request last April 5th. Let me resend it here for your convenience: We have received your Exchange Request # E317CB2885787 and we regret to hear sizing did not fit. We'd love to help you with the exchange, but unfortunately, the VINCA - BOSSA top S is out of stock. While the VINCA - BOSSA bottom M / Cheekiest & VINCA - ROQUE bottom M / Cheekiest are low in stock and may no longer be available once your items arrive back to our warehouse. We're sorry about this. We would like to offer 2 options; place a new order today for available styles or select alternative styles currently available on the website. PLACE A NEW ORDER Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-14 Order the new bikini/sizes that you require (in full set) directly on our website Email us the new order number and we will send you the complete return instructions Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code Please note that the refund will go back to the original payment method used to place order #2303554NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. Your approved request will be processed once we receive your items back in our warehouse If a refund is due, this will be processed at the time your items are received back in the warehouse. Thanks again. Look forward to your confirmation. Kindest, Dy xx

CLARIFICATION , 2303554NA / E317CB2885787 RT https://triangl.gorgias.com/app/ticket/215268118

Dear Anna, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding request # E317CB2885787 and wanted to kindly remind you that we’re awaiting your response to proceed further. We have received your Exchange Request # E317CB2885787 and we regret to hear sizing did not fit. We'd love to help you with the exchange, but unfortunately, the VINCA - BOSSA top S is out of stock. While the VINCA - BOSSA bottom M / Cheekiest & VINCA - ROQUE bottom M / Cheekiest are low in stock and may no longer be available once your items arrive back to our warehouse. We're sorry about this. We would like to offer 2 options; place a new order today for available styles or select alternative styles currently available on the website. PLACE A NEW ORDER Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-15 Order the new bikini/sizes that you require (in full set) directly on our website Email us the new order number and we will send you the complete return instructions Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code Please note that the refund will go back to the original payment method used to place order #2303554NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Joanna