Re: returns, would you make an exception ...

Hi Diana! Thanks for reaching out to TRIANGL Support. We're happy to help. We offer returns within 14 days of receiving your order. Your order placed on 2026-03-11 was likely delivered around 2026-03-12, so the standard 14-day return period may have passed. If you are still within this 14-day window, you can start your return by visiting our Returns Portal to get your Return Authorization (RA) number: [https://triangl.com/a/returns](https://triangl.com/a/returns) Items must be in original condition with hygiene seals and return tags attached, and full sets (top and bottom) must be returned for a refund. If you believe you are outside the return window, please let us know — we can try to escalate your case for potential exceptions. Let me know how you'd like to proceed or if you have any other questions!

I understand you'd like an exception to the 14-day return policy for your order placed on 2026-03-11 (#2285177NA). The standard return policy is 14 days from receipt, but I've escalated your request to the Returns Team to see if an exception may be possible. I'll pass this over to our team so they can help you directly — they’ll join shortly.

Hi there! I’m Janis, and I’ll be helping you from here.

I am sorry, may I know your return concern, please?

I just want to check up on you. Still online?

It seems like we have lost contact. I may need to terminate this chat as of the moment. But please don't hesitate to chat with us again anytime should you need assistance. Have a lovely day! xx