Conversation with Melissa Nicholls

Thanks for your message, and I’m sorry the neoprene thickness and the XS fit aren’t matching what you expected, especially with the top and bottom feeling off on your frame. I’m going to connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The expected waiting time for a response in chat is 1 min. Also, if you leave your email address, our team can contact you.

Hi there! I’m Kelly, and I'll be helping you today. :)

Sorry to know that the bikini didn't fit exactly the way you wanted it to.

Allow me to forward your concern to the Returns Team for further assistance. Can I get the order number first?

We have updated the sizing. The new sizing offers more coverage compared to the old sizing.

Noted, thanks. I have forwarded your concern to the Returns Team for review. Allow them to get back to you via email within 24 to 48 hours for further assistance. Kindly monitor your spam and junk folder as some emails ends up there.

The new sizing started last year of March.

Thanks much for the continued support.

Do you have any other concerns that I can help you with?

Oh, sorry can you also send photos of the suit.

On this chat, please.

Checking up on how things are going.

Alright.

Still waiting for the images.

Will forward your feedback to the Returns Team for review. Please wait for their update/assistance via email.

Do you have any other concerns that I can help you with?

You're most welcome.

Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.

Hi, for your review. Thank you - 2399932NA - I bought your poppy peach sorbet neoprene balconette bikini set in the same size as the vintage verison I own a... also after checking through the measurements. The neoprene isnt as thick, soft and stretchy, the XS bikiin - while the wiring is the same width / size - has much less material - leaving me looking flat with bulging boobs above, and the bikini pant in size small - while initially feelign liek tthe right fit once on has me look like I've pooed my pants once out of the water ... there's too much material for my shorter frame in these pants - they're too big for me.

Hi Melissa, Thank you for reaching out and for taking the time to share such detailed feedback about the Poppy Peach Sorbet Neoprene Balconette Bikini Set. We’re sorry to hear that the fit and feel of the updated version did not meet your expectations, especially since you already own the vintage version in the same size and were able to compare the two. We understand how frustrating it can be when a style you’re familiar with fits differently in its newer version. As advised, we have since updated the sizing of this style. The new sizing has been designed to provide more coverage compared to the previous sizing, so although the style name remains the same, the measurements and fit may differ from the older version. For this reason, the old and new versions cannot be directly compared based on size alone. We also understand your concerns regarding the difference in the fit of the top and bottom. Every body is different, and the way a bikini fits can vary depending on individual proportions, even when the measurements suggest that the same size should work. Our products are designed to ensure that each bikini provides the intended fit when worn on the body, which means that different fabrics may require different cuts and construction to achieve that fit. We’re sorry that the updated bottom did not feel suitable for your shorter frame and that the overall fit of the set left you disappointed. We truly appreciate you bringing this to our attention, as your feedback is valuable to us. With that said, if the fit, style, or colour wasn’t quite what you expected, we’d be happy to assist with an exchange (of the same price as your original order). Please let us know the style name and the sizes you need for both the top and bottom (including the bottom shape, if applicable), and we’ll guide you through the exchange process. If you’d prefer a refund instead, please confirm, and we’ll provide return instructions. Please note that refunds require the full set (top, bottom, and bag/pouch) to be returned, as we’re unable to process partial returns. Let us know how you’d like to proceed, and we’ll be happy to assist. Kindest regards, Reena

2399932NA DOD August 6, 2026