CUSTOMER2026-08-03 16:30:14· chat/gorgias_chat
Cancel order that hasn’t been shipped
AI_AGENT2026-08-03 16:30:24· chat/api
Hi, welcome to TRIANGL! Could you let us know the reason for the cancellation? Please log in so we can look up your order and check whether it can still be cancelled.
CUSTOMER2026-08-03 16:30:38· chat/gorgias_chat
Selected wrong size/style
AI_AGENT2026-08-03 16:30:49· chat/api
Thanks for letting us know. If it’s the wrong size or style, an exchange may be the simpler option once it arrives, and we do not charge extra shipping for exchanges.
Please log in so we can check your order and see whether it can still be cancelled.
AI_AGENT2026-08-03 16:31:38· chat/gorgias_chat
Signed in successfully.
AI_AGENT2026-08-03 16:31:55· chat/api
Thanks, Jeremy. Your order is still unfulfilled, but it was placed more than 8 hours ago, so cancellation may no longer be possible.
Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The expected wait time is 1 minute.
AGENT2026-08-03 16:32:26· chat/helpdesk
Hi!
CUSTOMER2026-08-03 16:32:35· chat/gorgias_chat
Hey
AGENT2026-08-03 16:32:36· chat/helpdesk
Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!
CUSTOMER2026-08-03 16:33:00· chat/gorgias_chat
I’m trying to cancel order that hasn’t been fulfilled or shipped yet. I placed it yesterday
CUSTOMER2026-08-03 16:33:13· chat/gorgias_chat
I picked wrong size/style or if we can switch it
AGENT2026-08-03 16:33:35· chat/helpdesk
Let me check this for you. Can I have your order number, please?
CUSTOMER2026-08-03 16:34:06· chat/gorgias_chat
2400533NA
AGENT2026-08-03 16:35:03· chat/helpdesk
Thanks!
CUSTOMER2026-08-03 16:35:43· chat/gorgias_chat
I meant to select the bottom style standard/cheekiest instead of tie side/cheekiest
AGENT2026-08-03 16:36:36· chat/helpdesk
Upon checking, you ordered Vinca Tiramisu Floral in XS top and S Standard cheekiest.
AGENT2026-08-03 16:37:00· chat/helpdesk
What changes do you need?
CUSTOMER2026-08-03 16:37:03· chat/gorgias_chat
Oh perfect must of been a accident reading it on my end
CUSTOMER2026-08-03 16:37:09· chat/gorgias_chat
That’s perfect thanks for the help!!
CUSTOMER2026-08-03 16:37:18· chat/gorgias_chat
Have a nice day!
AGENT2026-08-03 16:37:25· chat/helpdesk
So no changes at all?
CUSTOMER2026-08-03 16:37:42· chat/gorgias_chat
We are good I think the image shown the tie side but I see now that’s it’s good!
CUSTOMER2026-08-03 16:37:51· chat/gorgias_chat
I think I read it wrong, thanks for clarifying
AGENT2026-08-03 16:37:51· chat/helpdesk
Noted. Our Orders Team also emailed you, Jeremy.
CUSTOMER2026-08-03 16:37:57· chat/gorgias_chat
Thanks!
AGENT2026-08-03 16:38:13· chat/helpdesk
To avoid any confusion, please reply directly to their email and provide the specific style and size that you need.
AGENT2026-08-03 16:40:28· chat/helpdesk
I just want to check if you’re still there?
CUSTOMER2026-08-03 16:40:44· chat/gorgias_chat
Ok just did!
CUSTOMER2026-08-03 16:40:54· chat/gorgias_chat
Answered to them saying nothing was wrong and we can proceed with it
AGENT2026-08-03 16:41:01· chat/helpdesk
Great! Would there be anything else I can assist you with?
CUSTOMER2026-08-03 16:43:02· chat/gorgias_chat
No all good. Thanks again!
AGENT2026-08-03 16:43:27· chat/helpdesk
Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day, Jeremy! :) xx
AGENT2026-08-03 16:45:11· chat/helpdeskINTERNAL
Related ticket: https://triangl.gorgias.com/app/ticket/233663365