Re: New customer message on August 1, 2026 at 1:53 am

Dear Kendall, Thank you for reaching out, and we're very sorry to hear about your experience with your POPPY - PEACH SORBET bikini. We appreciate you taking the time to let us know, especially after following the recommended care instructions. We understand how disappointing this must be. To help us assess your concern, could you please send us at least two clear photos showing the affected areas of the bikini where the fabric has thinned and the black lining is visible? Once we receive the photos, we'll review the issue and proceed with your request as quickly as possible. We look forward to hearing from you soon. If you have any questions in the meantime, please don't hesitate to get in touch. Kindest, Reena

2377994NA (Order linked) DOD July 6, 2026

Hi Kendall, Thank you for emailing us the requested photos, happy to check on your concern. Can you please share the following details: Was the item used in a hot tub or chlorinated pool? Was the item washed using hot or cold water? Was there any detergent or soap used? How was the item dried and stored? Was the item used in water activities (e.g., surfing, jet skiing, etc.)? Was any tanning oil, sunscreen, or lotion applied before or during wear? From there, we will assess if we can accommodate your request. Kindest, Joanna

Hi Kendall, Thank you so much for your response. We suggest to cold hand washing only. They should be rinsed in cool water. Our suits need extra special care and attention to prevent damage. Our returns policy normally covers 14 days from the order's delivery date, however, we want to make sure that you stay satisfied with your purchase so we are happy to give you a one-time exception to replace your damaged item as the last thing we would like to have is an unhappy customer! However, we want to inform you that the replacement item will not be eligible for future exchanges or refunds, as it’s being provided specifically to resolve the problem with the original product. To ensure we send you the correct replacement, could you please confirm if you would like the same size, POPPY - PEACH SORBET Top / S and Bottom / XS / Standard / Cheeky to be shipped to the same address: kendall palatine, 270 W 15th St, Ship Bottom New Jersey 08008, United States, 2153000622 ? If you need a different size or updated address, feel free to let us know, and we'll be happy to adjust. Kindest, Joanna

2377994NA - OTE NON CX FA EX, same item replacement

Dear Kendall, Thank you for getting back to us. I have filed a request to have your new items shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2377994NAEX Kindest, Joanna

OTE NON-CX FAULTY EX #2377994NA 2377994NAEX PROCESSED: Aug 06, 2026 New Order: 2402004NA