Exchange Request

Hi Returns Team, Lucy reached out via IG. Forwarding for your assistance, please. Thank you x > Hey guys I ordered a set but i chose the wrong style top, is there a way I can exchange the top while keeping the bottoms? > This is the top style I wanted (MIMA BUTTER CROCHET STRIPE)

Hi Lucy, Thank you for getting in touch. Your concern has been forwarded to us, happy to assist! We are confirming your exchange request and have approved the exchange for the following items: Returning: ESTE - BUTTER CROCHET STRIPE Crop Bikini Top S (Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.) Exchanging For: MIMA - BUTTER CROCHET STRIPE Top S (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2389373NAEX ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For Australia & New Zealand customers): Australia TRIANGL RETURNS c/o ICAL International Customs and Logistics 21–23 Jets Court, Melbourne Airport, VIC 3045 Australia ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Geelah

#2389373NA 2389373NAEX / MIMBUTTOPS 63

RT https://triangl.gorgias.com/app/ticket/234620237