You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Caroline
Lastname:
Mingle
Email:
cgm822@icloud.com
Phone:
7816900860
Ordernumber:
2388663NA
Body:
Hi, I placed an order that was delivered to me yesterday.
The order number is the one above and I paid for shipping. I am
returning the items because I didn't love the style and I just
placed a new order with a new bikini and was wondering if you
could refund me for the shipping fee I just paid for my most
recent order the order number for the items that I just recently
purchased this morning is 2394763NA
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AGENT2026-07-26 23:42:23Ā· email/helpdesk
Dear Caroline,
Thank you so much for getting in touch! We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
I understand that you've already placed a new order. Weāre happy to refund the shipping fee from your original order instead. This will be processed together with your approved refund once we receive the returned items in our warehouse.
Iāve reviewed your request, and it was approved on July 23, 2026 Please double-check your spam and junk mail folders as sometimes our emails can end up there. To ensure you have all the details, Iāve included the return instructions below:
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
āø»
Items Approved for Refund:
VINCA - LOTUS Set: M / M Tie-side Cheeky
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 2865092964532
āø»
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
āø»
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
āø»
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
āø»
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
āø»
Important Notes
ā¢ Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
ā¢ Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
āø»
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Joan
AGENT2026-07-26 23:42:29Ā· email/helpdeskINTERNAL
RF & REP #2388663NA / 2865092964532 w/ SF RF | APPROVED 7/23/26
New Order 2394763NA