31,919 tickets1-100

New customer message on 31 July 2026 at 04:42

Shirel Dayan · shirel.dayan1@gmail.com · Gorgias #233172938

closed
Opened
30 Jul 2026, 20:42
Closed
2 Aug 2026, 06:23
Assignee
Reena - Returns Team
Order
2361631
CSAT
2/5
returnstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-30 20:42:59· email/email
    You received a new message from your online store's contact form. Country Code: IL Reason For Contacting: returns-and-exchanges Firstname: Shirel Lastname: Dayan Email: shirel.dayan1@gmail.com Phone: 0528893689 Ordernumber: 2361631NA Body: Hi! I recently received my order and bought two bikini sets from you. I absolutely love them! Unfortunately, after trying them on, I realized that the bottom from one of the sets is too big for me, and I'm really disappointed because the top fits perfectly. The item is: BISC Brown Bikini Bottom Size: S Style: Minimal / Cheekiest I was wondering if it would be possible to exchange just the bikini bottom for a smaller size, or alternatively purchase only the bottom separately, since I don't need another top. I'd really appreciate your help. Thank you so much! 🤍 ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  2. AGENT2026-08-02 06:23:50· email/helpdesk
    Dear Shirel, Thank you for reaching out to us. We truly appreciate you being a part of TRIANGL and understand how frustrating it can be when something doesn’t work out as expected. As much as we’d love to assist, our Refund & Exchange Policy allows requests to be made within 14 days from the date of delivery. Upon checking, your order was delivered on June 21, 2026, and we received your request on July 31, 2026. Unfortunately, this means we’re unable to process a return or exchange at this time. For full details on our Returns Policy, you can check here: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions We’re truly sorry we can’t accommodate your request on this occasion, but if there’s anything else we can do to help, please don’t hesitate to let us know—we’d love to assist in any way we can! Kindest, Reena
  3. AGENT2026-08-02 06:24:09· email/helpdeskINTERNAL
    2361631NA / DECLINED DUE TO DOD
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