You received a new message from your online store's contact form.
Country Code:
IL
Reason For Contacting:
returns-and-exchanges
Firstname:
Shirel
Lastname:
Dayan
Email:
shirel.dayan1@gmail.com
Phone:
0528893689
Ordernumber:
2361631NA
Body:
Hi!
I recently received my order and bought two bikini sets from you.
I absolutely love them!
Unfortunately, after trying them on, I realized that the bottom
from one of the sets is too big for me, and I'm really
disappointed because the top fits perfectly.
The item is:
BISC Brown Bikini Bottom
Size: S
Style: Minimal / Cheekiest
I was wondering if it would be possible to exchange just the
bikini bottom for a smaller size, or alternatively purchase only
the bottom separately, since I don't need another top.
I'd really appreciate your help. Thank you so much! 🤍
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AGENT2026-08-02 06:23:50· email/helpdesk
Dear Shirel,
Thank you for reaching out to us.
We truly appreciate you being a part of TRIANGL and understand how frustrating it can be when something doesn’t work out as expected.
As much as we’d love to assist, our Refund & Exchange Policy allows requests to be made within 14 days from the date of delivery.
Upon checking, your order was delivered on June 21, 2026, and we received your request on July 31, 2026. Unfortunately, this means we’re unable to process a return or exchange at this time.
For full details on our Returns Policy, you can check here:
https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
We’re truly sorry we can’t accommodate your request on this occasion, but if there’s anything else we can do to help, please don’t hesitate to let us know—we’d love to assist in any way we can!
Kindest,
Reena
AGENT2026-08-02 06:24:09· email/helpdeskINTERNAL
2361631NA / DECLINED DUE TO DOD
Replies are sent through Open Doors, so they stay on the customer record.