AGENT2026-07-20 02:39:38· email/helpdesk
Dear Amie,
We have received your Exchange Request #C636902961350.
Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon review, we see that your order was delivered on July 1, 2026, and your request was sent on July 17, 2026, which is outside of this timeframe.
However, we’d love to assist you and are happy to make an exception in this case.
We are eager to assist but unfortunately, the style you have selected is low in stock and may no longer be available once your items arrive back to our warehouse.
We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-29
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2375061NA
SELECT A DIFFERENT STYLE (of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Look forward to your confirmation.
Kindest,
Geelah
AGENT2026-07-20 02:40:06· email/helpdeskINTERNAL
#2375061NA C636902961350 / 16 days / AOOS / STAMEN2BBOTL 4
AGENT2026-07-27 04:06:30· email/helpdesk
Dear Amie,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding order #2375061NA and wanted to please remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Reena
CUSTOMER2026-08-01 19:27:36· email/email
Hello. My sister bought this swimsuit as a gift. I have reordered the
swimsuit in the size needed. Can you please send me the return instructions
for the one my sister purchased so I can send it back? My new confirmation
number is: MYTQL35Z7
Thank you,
Gayle Morris
---------- Forwarded message ---------
From: Amie Waldeck
Date: Mon, Jul 20, 2026 at 12:13 AM
Subject: Fwd: ORDER #2375061NA
To: Gayle Morris
Begin forwarded message:
*From:* Returns Team
*Date:* July 19, 2026 at 10:39:38 PM EDT
*To:* amiewaldeck@yahoo.com
*Subject:* *ORDER #2375061NA*
*Reply-To:* Returns Team
Dear Amie,
We have received your Exchange Request #C636902961350.
Our Refund & Exchange Policy allows returns or exchanges within 14 days
from the receipt of your shipment. Upon review, we see that your order was
delivered on July 1, 2026, and your request was sent on July 17, 2026,
which is outside of this timeframe.
However, we'd love to assist you and are happy to make an exception in this
case.
We are eager to assist but unfortunately, the style you have selected is
low in stock and may no longer be available once your items arrive back to
our warehouse.
We would like to offer 2 options; place a new order today to secure the
style you have selected or select an alternative style currently available
on the website.
*PLACE A NEW ORDER *
1. Use this unique code (valid for 1 order within the next 48 hours) to get
your shipping fee waived: *EXCHANGE-TRIANGL-29*
2. Order the new bikini/sizes that you require (in full set) directly on
our website
3. Email us the new order number and we will send you the complete return
instructions
4. Return your original set(s) for a refund (product value only) within 14
days of receiving your RA code
5. Please note that the refund will go back to the original payment method
used to place order #2375061NA
*SELECT A DIFFERENT STYLE *(of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom
shape if applicable) of styles currently online and we will check
availability to send.
We will provide you with the return address and complete instructions once
you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping
charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service (while avoiding express
shipping) and keeping a record of the tracking details. TRIANGL cannot be
held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back
in our warehouse
- If a refund is due, this will be processed at the time your items are
received back in the warehouse.
Look forward to your confirmation.
AGENT2026-08-04 02:02:44· email/helpdesk
Hi Amie,
Thank you for getting back to us and placing your new Order #2400144NA.
Your return for Order #2375061NA has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
⸻
Items Approved for Refund:
MAIA - MENDE Set: SP / M Standard Cheeky
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: C636902961350
⸻
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸻
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸻
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸻
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
⸻
Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸻
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Joan
AGENT2026-08-04 02:02:55· email/helpdeskINTERNAL
RF & REP #2375061NA / C636902961350 | New Order 2400144NA
CUSTOMER2026-08-10 17:37:58· email/email
Hello! Here is the postage receipt.
Thank you!
AGENT2026-08-12 23:18:08· email/helpdesk
Hi Amie,
Thank you for providing us with your tracking details.
We will keep an eye on your return and we will process your refund request as soon as the tracking status has been updated.
In the meantime, please let us know if we can help you with anything else.
Kindest,
Denise xx
AGENT2026-08-12 23:18:24· email/helpdeskINTERNAL
ONHOLD / RF 2375061NA C636902961350
SD 8/10/26
TN 9500112469256222411385