Re: 2386987NA

Dear Mina, Hope this email finds you well. We have received your Refund and Exchange Request for Order #2386987NA. We are sorry to hear the bikini wasn't right for you. We've noted that you wish to return the SOFI - BUTTER bikini set for refund. To proceed with your exchange request request, please confirm the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your request. We look forward to hearing back from you! Kindest, Reena

2386987NA / A3F3212961036

Dear Mina, Thank you for your messages and for following up with us. We sincerely apologize for the delay in our response and greatly appreciate your patience and understanding. We're happy to assist you. However, the style you selected (MAIA - ALINA Top L / Bottom M / Standard / Normal) is currently low in stock and may no longer be available by the time your return arrives at our warehouse. To help you secure your preferred items, we can offer you the following options: Place a New Order - We recommend placing a new order today to secure the style while it is still available. This option also allows you to update your shipping address to your preferred destination during checkout. 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-29 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2386987NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx

pending approval 2386987NA A3F3212961036 ; need asap aoos: NMAIALITOPL 18 STAALIABOTM 20

Hi Mina, Thank you for sharing your new Order #2395697NA. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Just a quick note—when multiple messages are sent in the same email thread, it pushes your ticket back in the queue, which may result in a delay. That said, your return for Order #2386987NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. The total refund you will receive is $254.00 USD. ⸻ Items Approved for Refund: MAIA - ALINA - Top / S++ :: Bottom / M / Tie-side / Cheeky SOFI - BUTTER - Top / M :: Bottom / M / Tie-side / Cheeky (Send the 2 full sets and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: A3F3212961036 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Nikka

2386987NA / A3F3212961036

Dear Mina, You're very welcome, and thank you for your kind understanding. We truly appreciate your patience throughout the process. We're glad we could help. Once you've shipped your return, please send us a snapshot of your return postage receipt showing the tracking number. This will help us locate your return and process your request as soon as it arrives at our warehouse. If you have any questions or need further assistance, please don't hesitate to reach out. We're always happy to help. Kind regards, Gelou

Hi Mina, Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Reena

FP 2386987NA / A3F3212961036 SD 7/29/26 / ADD 7/31/26 / TN 875055200815 (wt 2 lbs / 0.91 kgs)

Dear Mina, You are most welcome! It's always our pleasure to assist our lovely customers. If we can be of any additional help, please do not hesitate to reach out to us. Have a great day! Kindest, Pearl

7/31/2026 #2386987NA A3F3212961036 MINA DJURASOVIC TIEBUT2BBOTM 1 FEDEX1195267024370009457800875055200815 351978 8/3/2026 7/31/2026 #2386987NA A3F3212961036 MINA DJURASOVIC SOFBUT2TOPM 1 FEDEX1195267024370009457800875055200815 351979 8/3/2026 7/31/2026 #2386987NA A3F3212961036 MINA DJURASOVIC TIEALIBBOTM 1 FEDEX1195267024370009457800875055200815 351980 8/3/2026 7/31/2026 #2386987NA A3F3212961036 MINA DJURASOVIC NMAIALITOPSPP 1 FEDEX1195267024370009457800875055200815 351981 8/3/2026