2348646NA

Dear Angelica, Thank you for reaching out, and we're so sorry for the inconvenience. It appears that we didn't receive your return request on our end. We sincerely apologize if this was caused by a system glitch and understand how frustrating it must be to have been waiting for further instructions. No worries—we'd be happy to help you with your return. We love hearing from you and value your feedback. What was the reason your order wasn't right - fit, style, color? Can we assist in exchanging the bikini for another size or style (of the same price as your original order)? Before we continue with your request, can you please share the below details: 1. Style Name / Sizes you are returning 2. If exchanging, Style Name + Sizes (Style + Top/Bottom Sizes + Bottom Shape if applicable) you would like to exchange for If you’d prefer a refund instead, please confirm, and we’ll provide return instructions. Please note that refunds require the full set (top, bottom, and bag/pouch) to be returned, as we’re unable to process partial returns. Let us know how you’d like to proceed, and we’ll be happy to assist. Kindest regards, Joan

2348646NA | SM Approved - Proceed as regular

Hi Angelica, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your return request and wanted to please remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Jetz

RT https://triangl.gorgias.com/app/views/1073535/232990356