CUSTOMER2026-07-23 01:55:49· chat/gorgias_chat
Hi there - I'd like to exchange my item for another style of suit - is it possible to do that instead of pay the shipping fees back then re-order and pay for shipping?
AI_AGENT2026-07-23 01:56:03· chat/api
Hi, welcome to TRIANGL! To check your exchange options for this order, please log in first and we’ll take it from there.
AI_AGENT2026-07-23 01:58:48· chat/gorgias_chat
Signed in successfully.
AI_AGENT2026-07-23 01:59:02· chat/api
Hi, welcome to TRIANGL! Yes, you can exchange for a different style or colour, but the full set needs to be returned in exchange for another full set.
For exchanges, you cover the return shipping, and we cover the shipping on the replacement item. You can submit it here: [https://triangl.com/a/returns](https://triangl.com/a/returns)
CUSTOMER2026-07-23 02:01:19· chat/gorgias_chat
So i submitted my return already - how do you know to cover the shipping on my new style? Choosing a new style wasn't an option for me when processing my return, only a different size.
AI_AGENT2026-07-23 02:01:34· chat/api
Thanks for explaining, Aleshia. I know it can be frustrating that your return flow only offered a size swap.
For exchanges, if you’re changing the style or colour, the process needs the full set returned in exchange for another full set, and that’s why the shipping works differently for an exchange versus a standard return. A human team member will review how your existing return was set up and confirm the correct way to apply the shipping coverage for your replacement.
Please hold on for a moment while I transfer the chat. The expected waiting time for a response in chat is 1 min.
AGENT2026-07-23 02:01:52· chat/helpdesk
Hi there! I’m Kelly, and I'll be helping you today. :)
CUSTOMER2026-07-23 02:01:57· chat/gorgias_chat
Hi kelly!
AGENT2026-07-23 02:02:37· chat/helpdesk
I'm sorry to hear that you need to make an exchange.
AGENT2026-07-23 02:02:53· chat/helpdesk
Can I get the order number?
CUSTOMER2026-07-23 02:03:04· chat/gorgias_chat
2391864NA
AGENT2026-07-23 02:03:08· chat/helpdesk
I can relay that details to the Returns team.
AGENT2026-07-23 02:03:45· chat/helpdesk
Noted. One moment, please.
AGENT2026-07-23 02:04:31· chat/helpdesk
I appreciate the patience
You have ordered for MIMA Alina style in XS top / S tie side cheeky bottoms, correct?
CUSTOMER2026-07-23 02:04:47· chat/gorgias_chat
Yes that's correct
AGENT2026-07-23 02:05:02· chat/helpdesk
Thanks for confirming
And you wish to exchange it to what style and size, please.
CUSTOMER2026-07-23 02:06:23· chat/gorgias_chat
Mica - Hube green terry towelling crop bikini set - top: S, bottoms: side tie, cheeky, s
i was also going to order two additional things
CUSTOMER2026-07-23 02:07:19· chat/gorgias_chat
actually just one sorry! the elli lemonade crochet short in S
AGENT2026-07-23 02:07:23· chat/helpdesk
Noted thanks much.
Will relay this information to the Returns team.
Kindly give them 24 to 48 hours to get back to you via email for the next step.
AGENT2026-07-23 02:07:31· chat/helpdesk
Kindly monitor your spam and junk folder too as some emails ends up there.
CUSTOMER2026-07-23 02:08:36· chat/gorgias_chat
Ok thanks!
AGENT2026-07-23 02:09:05· chat/helpdesk
You're most welcome.
Anything else that I can hep you with?
CUSTOMER2026-07-23 02:10:02· chat/gorgias_chat
No that was it - I appreciate it
AGENT2026-07-23 02:10:34· email/helpdeskINTERNAL
Hi, for exchange style. Thanks
- 2391864NA
- exchange style
Mica - Hube green terry towelling crop bikini set - top: S, bottoms: side tie, cheeky, s
actually just one sorry! the elli lemonade crochet short in S
AGENT2026-07-23 02:10:49· chat/helpdesk
Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
AGENT2026-07-24 22:40:51· chat/helpdeskINTERNAL
replied to https://triangl.gorgias.com/app/ticket/232236560