CUSTOMER2026-07-30 16:07:48· chat/gorgias_chat
i have asked to exchange three bikini pieces a week ago and no one is replying to my emails
AI_AGENT2026-07-30 16:08:02· chat/api
Thanks for your message! I’m connecting you with one of our team members who can look into your exchange request and the email replies. Please hold on for a moment while I transfer the chat.
You’ve mentioned you’ve been waiting about a week without hearing back by email, so a live agent will review this for you. Also, feel free to leave your email address here so we can contact you.
Expected waiting time in chat for the response: 1 min.
AGENT2026-07-30 16:08:38· chat/helpdesk
Hi there! I’m Janis, and I’ll be helping you from here.
AGENT2026-07-30 16:08:52· chat/helpdesk
I am sorry for the delay of our Returns Team's response as they are receiving high volume of tickets lately. I will endorse and make a follow up on this matter. May I know the order number, request ID number (if requested through the website) and your email address, please?
CUSTOMER2026-07-30 16:10:05· chat/gorgias_chat
#2393526NA this is the order number. #654B112965939 this is the exchange request number and my email is darcey44@icloud.com
AGENT2026-07-30 16:11:26· chat/helpdesk
Thanks for the details.
I’ve flagged this as urgent and passed the details along to our Returns Team for follow-up. You can expect an update from them within today.
CUSTOMER2026-07-30 16:12:03· chat/gorgias_chat
one of the bikini pieces was broken and considering how expensive the bikinis are and how long the exchange request is taking would a free bikini be considered
CUSTOMER2026-07-30 16:12:25· chat/gorgias_chat
will they actually reply by today or not considering it is the end of the working day
AGENT2026-07-30 16:13:44· chat/helpdesk
I understand your concern and rest assured that this has been marked as urgent. Please wait for their email within today.
Would there be anything else I can assist you with today?
CUSTOMER2026-07-30 16:14:53· chat/gorgias_chat
if i don’t get a reply by today i will be writing bad reviews
CUSTOMER2026-07-30 16:15:23· chat/gorgias_chat
is there no possibility of a complimentary bikini given the length of this process and the broken bikini
AGENT2026-07-30 16:16:48· chat/helpdesk
I truly understand your concern, Darcey. I have marked this as urgent and noted your feedback as well. Please wait for their email within today.
Is there anything else I can help you with today?
AGENT2026-07-30 16:19:44· chat/helpdesk
It seems like you're already set! Thank you for chatting. Please feel free to chat with us again anytime! Have a lovely day! xx
AGENT2026-07-30 16:19:54· chat/helpdeskINTERNAL
ESC - https://triangl.gorgias.com/app/ticket/233139270
CUSTOMER2026-07-30 18:05:41· chat/gorgias_chat
i still haven’t received an email and it’s 8pm
AGENT2026-07-30 18:08:34· chat/helpdesk
Hi there, Darcey! I’m Kelly, and I'll be helping you today. :)
AGENT2026-07-30 18:10:34· chat/helpdesk
We apologize for the delay in responding to your email as they are receiving high volume of inquiries.
Kindly give them time to get back to you.
Rest assured that you will hear from them anytime today as your concern has been flagged and needed an immediate assistance.
AGENT2026-07-30 18:10:41· chat/helpdesk
In the meantime, is there anything else that I can help you with?
AGENT2026-07-30 18:16:23· chat/helpdesk
I’ve noticed you’re away for quite some time, I’m closing our chat session now. However, my colleagues and I are here should you have any further questions.xx
CUSTOMER2026-07-30 22:39:12· chat/gorgias_chat
i’m just wondering if i’m returning two bikinis, but for one of the bikinis i’m keeping the bottoms and the bottoms come in the jawstring bag, do i need to return the bag as well
AGENT2026-07-30 22:40:08· chat/helpdesk
HI!
AGENT2026-07-30 22:40:27· chat/helpdesk
You’ve reached our live chat. I'm Mavi, and I'd be happy to assist you today!
CUSTOMER2026-07-30 22:40:59· chat/gorgias_chat
i’m just wondering if i’m returning two bikinis, but for one of the bikinis i’m keeping the bottoms and the bottoms come in the jawstring bag, do i need to return the bag as well
AGENT2026-07-30 22:42:03· chat/helpdesk
To confirm, you're returning 1 set for a refund, and for the other set, you're exchanging the top and keeping the bottom?
CUSTOMER2026-07-30 22:42:36· chat/gorgias_chat
i’m exchanging one full bikini, and the other bikini top was broken but i’m keeping the bottoms
CUSTOMER2026-07-30 22:42:56· chat/gorgias_chat
and the bottoms come in the bag, so when i’m returning three out of four bikini pieces do i need to return both bags
AGENT2026-07-30 22:43:02· chat/helpdesk
Oh, I see. Sorry to hear that, Darcey.
AGENT2026-07-30 22:43:18· chat/helpdesk
Yes, you also need to include the bag.
CUSTOMER2026-07-30 22:43:35· chat/gorgias_chat
even thought the bikini bottoms came in the bag?
AGENT2026-07-30 22:43:43· chat/helpdesk
Our Returns Team will provide instructions via email once your request is approved.
AGENT2026-07-30 22:45:15· chat/helpdesk
I just want to check if you’re still there?
AGENT2026-07-30 22:47:33· chat/helpdesk
I’m sorry but I have to close this chat as I did not receive any reply from you. Please feel free to start another chat should you need further assistance. Have a nice day! :) xx
CUSTOMER2026-08-01 12:59:30· chat/gorgias_chat
hello, i’ve sent another email and am wondering when they will reply
AGENT2026-08-01 13:00:11· chat/helpdesk
Hi there! I’m Janis, and I’ll be helping you from here.
AGENT2026-08-01 13:00:21· chat/helpdesk
I am sorry for the delay of our Returns Team's response as they are receiving high volume of tickets lately. I will endorse and make a follow up on this matter. May I know the order number, request ID number (if requested through the website) and your email address, please?
AGENT2026-08-01 13:02:56· chat/helpdesk
I'm sorry, I just want to check up on you. Still online?
AGENT2026-08-01 13:04:55· chat/helpdesk
It seems like we have lost contact. I may need to terminate this chat as of the moment. But please don't hesitate to chat with us again anytime should you need assistance. Have a lovely day! xx
CUSTOMER2026-08-02 16:03:55· chat/gorgias_chat
hello
CUSTOMER2026-08-02 16:04:28· chat/gorgias_chat
i have a question
AGENT2026-08-02 16:04:31· chat/helpdesk
Hi!
AGENT2026-08-02 16:04:58· chat/helpdesk
Welcome back to Live Chat, Darcey.
CUSTOMER2026-08-02 16:05:02· chat/gorgias_chat
what are your working hours in the week, can i expect an email today or not considering it’s sunday
AGENT2026-08-02 16:06:50· chat/helpdesk
Our Returns Team works everyday but they normally reply within 24-48 hours.
CUSTOMER2026-08-02 16:07:25· chat/gorgias_chat
i’m waiting for another email giving me the return address so i can exchange some bikinis, when can i expect a reply
AGENT2026-08-02 16:07:33· chat/helpdesk
Also, please only send us an email once as every time you send another email, your email goes back to the end of the queue.
CUSTOMER2026-08-02 16:08:00· chat/gorgias_chat
are you a robot
AGENT2026-08-02 16:08:07· chat/helpdesk
Rest assured, our team is trying our best to go through all of them as fast as they can.
AGENT2026-08-02 16:08:17· chat/helpdesk
I am a real person, Darcey.
AGENT2026-08-02 16:08:36· chat/helpdesk
Kindly wait up to 48 hours from the time you sent your last email.
CUSTOMER2026-08-02 16:08:40· chat/gorgias_chat
okay sorry i’m just wondering because you sound like chat gpt
AGENT2026-08-02 16:08:53· chat/helpdesk
No worries at all.
AGENT2026-08-02 16:09:18· chat/helpdesk
Apart from this, can I help you with anything else?
CUSTOMER2026-08-02 16:10:51· chat/gorgias_chat
no thanks
AGENT2026-08-02 16:12:19· chat/helpdesk
Alright! If you need help with anything, please chat with us again anytime! Have a good one! x
AGENT2026-08-02 16:12:43· chat/helpdeskINTERNAL
esc via https://triangl.gorgias.com/app/ticket/232552432