30,691 tickets1-100

Conversation with Kylie Belt

Kylie Belt 路 kyliebelt10@gmail.com 路 Gorgias #229876598

closed
Opened
8 Jul 2026, 22:51
Closed
9 Jul 2026, 21:48
Assignee
Unassigned
customer carerettrianglai_answeredai_handoverai_next_genai_processingai_snoozechannel-chat

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  1. CUSTOMER2026-07-08 22:51:27路 chat/gorgias_chat
    I need help exchanging a set for a different set.
  2. AI_AGENT2026-07-08 22:51:39路 chat/api
    Hi, welcome to TRIANGL! We can help with that. If you鈥檇 like to exchange for a different style or colour, the full set needs to be returned and the exchange is for another full set. Please log in first so we can verify your order, and a live agent will be with you shortly to help initiate the exchange.
  3. AI_AGENT2026-07-08 22:54:43路 chat/gorgias_chat
    Signed in successfully.
  4. AI_AGENT2026-07-08 22:54:54路 chat/api
    Hi, welcome to TRIANGL! Thanks for reaching out, Kylie. Since you want to exchange for a different set (style/colour change), the full set needs to be returned and the exchange is for another full set, so a live agent needs to initiate it correctly. Please hold on for a moment while I transfer the chat. Expected waiting time for a response in chat is 1 min.
  5. AGENT2026-07-08 22:55:13路 chat/helpdesk
    Hi!
  6. AGENT2026-07-08 22:55:23路 chat/helpdesk
    You鈥檝e reached our live chat. I'm Mavi, and I'd be happy to assist you today!
  7. AGENT2026-07-08 22:55:46路 chat/helpdesk
    You may request an exchange as long as the bikini requirements are met. We have a great 14 days returns policy, you may check all details here: https://triangl.com/a/returns
  8. CUSTOMER2026-07-08 22:56:58路 chat/gorgias_chat
    Hi! I reached out yesterday about exchanging one set for a completely different one. They said it is possible, but they forwarded it to the returns team and also said it would take 48 hours to hear back.
  9. CUSTOMER2026-07-08 22:57:24路 chat/gorgias_chat
    I am just concerned about my return timeframe cause it is pushing the 14 days since the order.
  10. AGENT2026-07-08 22:57:44路 chat/helpdesk
    Let me check this for you. Can I have your order number, please?
  11. CUSTOMER2026-07-08 22:58:11路 chat/gorgias_chat
    I just wanted to check to make sure if they respond after the return date I would still be able to exchange it since I am waiting.
  12. CUSTOMER2026-07-08 22:58:24路 chat/gorgias_chat
    #2374381NA
  13. AGENT2026-07-08 22:58:31路 chat/helpdesk
    Thanks and noted.
  14. AGENT2026-07-08 22:59:07路 chat/helpdesk
    Upon checking, your concern has been endorsed to our Returns Team already. You want to exchange Este Panda White to Mima Bisc in XS top and M Minimal cheeky bottom correct?
  15. CUSTOMER2026-07-08 22:59:24路 chat/gorgias_chat
    Yes please
  16. CUSTOMER2026-07-08 22:59:50路 chat/gorgias_chat
    Actually is there any way to change the bottoms to a small instead? If not that is totally fine.
  17. AGENT2026-07-08 23:00:15路 chat/helpdesk
    S minimal cheeky?
  18. CUSTOMER2026-07-08 23:00:22路 chat/gorgias_chat
    yes please!
  19. AGENT2026-07-08 23:00:53路 chat/helpdesk
    So final style would be Mima Bisc in XS top and S Minimal cheeky bottom, correct?
  20. CUSTOMER2026-07-08 23:01:08路 chat/gorgias_chat
    Correct
  21. AGENT2026-07-08 23:01:49路 chat/helpdesk
    Noted, Kylie. I'll let our Returns Team know about this. They will get back to you as soon as they can.
  22. AGENT2026-07-08 23:02:03路 chat/helpdesk
    Also, as long as the bikini requirements are met and as long as you submit a request within 14-days of receiving the item/s, no need to worry.
  23. AGENT2026-07-08 23:02:35路 chat/helpdesk
    You'll have another 14 days to send it back once you have the RA number/return approval. (Note: Items must be received at our Return Address within 14 days of receiving your RA number.)
  24. AGENT2026-07-08 23:02:59路 chat/helpdeskINTERNAL
    Forwarded to Returns: https://triangl.gorgias.com/app/ticket/229707738
  25. CUSTOMER2026-07-08 23:03:14路 chat/gorgias_chat
    So should I fill out a return request or just wait?
  26. AGENT2026-07-08 23:03:37路 chat/helpdesk
    Just wait for the email from our Returns Team.
  27. CUSTOMER2026-07-08 23:04:19路 chat/gorgias_chat
    Okay, thank you!
  28. AGENT2026-07-08 23:04:42路 chat/helpdesk
    You're welcome! Is there anything else I might be able to help you with today? :)
  29. CUSTOMER2026-07-08 23:05:37路 chat/gorgias_chat
    That is it. Have a great day!
  30. AGENT2026-07-08 23:06:13路 chat/helpdesk
    Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day, Kylie! :) xx
  31. CUSTOMER2026-07-09 21:39:39路 chat/gorgias_chat
    Help
  32. CUSTOMER2026-07-09 21:39:56路 chat/gorgias_chat
    End
  33. AGENT2026-07-09 21:40:05路 chat/helpdesk
    Hi!
  34. CUSTOMER2026-07-09 21:40:12路 chat/gorgias_chat
    Hi
  35. AGENT2026-07-09 21:40:32路 chat/helpdesk
    Welcome back, Kylie! How can I help you?
  36. CUSTOMER2026-07-09 21:40:45路 chat/gorgias_chat
    I would like to speak to a live agen
  37. AGENT2026-07-09 21:41:21路 chat/helpdesk
    Sure! I'm Mavi, and I鈥檒l be helping you from here.
  38. CUSTOMER2026-07-09 21:42:09路 chat/gorgias_chat
    I was told to wait 48 hours for a response about my exchange request, but it has been 48 hours and I have still heard nothing.
  39. AGENT2026-07-09 21:42:41路 chat/helpdesk
    We apologize for the delayed response, Kylie.
  40. CUSTOMER2026-07-09 21:42:45路 chat/gorgias_chat
    My return period ends today and I鈥檓 concerned that I will not be able to return it at all.
  41. AGENT2026-07-09 21:43:20路 chat/helpdesk
    Upon checking, your concern has been endorsed to our Returns Team already. They will get back to you as soon as they can.
  42. AGENT2026-07-09 21:43:56路 chat/helpdesk
    And as mentioned yesterday, no need to worry as long as the bikini requirements are met and as long as you submit a request within 14-days of receiving the item/s.
  43. CUSTOMER2026-07-09 21:44:21路 chat/gorgias_chat
    So does the concern count as a request?
  44. AGENT2026-07-09 21:45:13路 chat/helpdesk
    Yes. We have a history of chats as well so no worries.
  45. AGENT2026-07-09 21:45:36路 chat/helpdeskINTERNAL
    Followed up here: https://triangl.gorgias.com/app/ticket/229707738
  46. CUSTOMER2026-07-09 21:45:47路 chat/gorgias_chat
    Okay, thanks again. Sorry about that.
  47. AGENT2026-07-09 21:46:37路 chat/helpdesk
    I completely understand, Kylie. I would probably feel the same if I were in your situation.
  48. AGENT2026-07-09 21:47:10路 chat/helpdesk
    Rest assured that your request has been forwarded to our Returns Team, and they will get back to you via email.
  49. CUSTOMER2026-07-09 21:47:21路 chat/gorgias_chat
    Thank you. Have a great rest of your day!
  50. AGENT2026-07-09 21:47:33路 chat/helpdesk
    You're welcome! Is there anything else I might be able to help you with today? :)
  51. CUSTOMER2026-07-09 21:47:48路 chat/gorgias_chat
    That is it
  52. AGENT2026-07-09 21:48:10路 chat/helpdesk
    Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a lovely day! :) xx
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