CUSTOMER2026-07-22 23:26:58· chat/gorgias_chat
Why has no one contacted me regarding my return that I submitted?
AI_AGENT2026-07-22 23:27:12· chat/api
Hi, welcome to TRIANGL! We cannot view your return details just yet because you are not logged in. Please log in so we can check why your return request has not been reviewed yet.
CUSTOMER2026-07-22 23:31:33· chat/gorgias_chat
logged in now
AI_AGENT2026-07-22 23:31:47· chat/api
Hi, welcome to TRIANGL! Thanks for your message. Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat.
A return marked as pending means the Returns Team is reviewing your request manually before approval, and they review return requests within 2 business days. You do not need to do anything right now, and you will receive an email once the review is complete with the next steps.
In chat, we expect a response within 1 min.
AGENT2026-07-22 23:32:15· chat/helpdesk
Hi!
AGENT2026-07-22 23:32:23· chat/helpdesk
You’ve reached our live chat. I'm Mavi, and I'd be happy to assist you today!
AGENT2026-07-22 23:32:47· chat/helpdesk
I’m sorry to hear that you haven't received an update regarding your return request. Let me check this for you.
AGENT2026-07-22 23:32:54· chat/helpdesk
Can I have your order number, please?
CUSTOMER2026-07-22 23:33:46· chat/gorgias_chat
Hi Mavi! I'm trying to find out where my return process is at. the exchange request number is A497512946745
CUSTOMER2026-07-22 23:34:28· chat/gorgias_chat
the bikini order number isORDER #2355674NA
AGENT2026-07-22 23:34:37· chat/helpdesk
Thanks!
AGENT2026-07-22 23:35:15· chat/helpdesk
Upon checking, our Returns Team emailed you on June 28 and July 5, and they are waiting for your reply.
AGENT2026-07-22 23:35:32· chat/helpdesk
Can you check your spam/junk folder? Sometimes, our emails end up there.
CUSTOMER2026-07-22 23:37:42· chat/gorgias_chat
yep found it, I'm sorry
AGENT2026-07-22 23:37:54· chat/helpdesk
No worries, Piper.
AGENT2026-07-22 23:38:05· chat/helpdesk
Kindly reply directly to their email to avoid confusion.
AGENT2026-07-22 23:38:20· chat/helpdesk
Once you're done, please let me know so I can forward it to our Returns Team.
CUSTOMER2026-07-22 23:39:16· chat/gorgias_chat
so looks like I missed the 48 hour deadline - can I still use the EXCHANGE-TRIANGLE-25 code?
AGENT2026-07-22 23:40:39· chat/helpdesk
I'm afraid no, but you may try to ask for a new code.
CUSTOMER2026-07-22 23:41:45· chat/gorgias_chat
it says I have to order a full set - I only need the bottom- can I just order the bottom?
AGENT2026-07-22 23:42:39· chat/helpdesk
We only sell our bikinis as a set, Piper.
CUSTOMER2026-07-22 23:43:49· chat/gorgias_chat
got it
AGENT2026-07-22 23:45:13· chat/helpdesk
Would there be anything else I can assist you with?
AGENT2026-07-22 23:47:08· chat/helpdesk
I just want to check if you’re still there?
CUSTOMER2026-07-22 23:47:10· chat/gorgias_chat
I don't think so - I just ordered it Confirmation #Z5QM8CTUG. I'll email Lynn now
AGENT2026-07-22 23:47:41· chat/helpdesk
Alrighty! I'll also endorse this to our Returns Team. Kindly wait for an update via email.
CUSTOMER2026-07-22 23:50:25· chat/gorgias_chat
Thank you - email has been sent. Have a great night!
AGENT2026-07-22 23:50:50· chat/helpdesk
You're welcome, Piper! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx
CUSTOMER2026-07-22 23:50:59· chat/gorgias_chat
thank you
AGENT2026-07-22 23:52:21· chat/helpdeskINTERNAL
Forwarded to Returns: https://triangl.gorgias.com/app/ticket/231937709