3,451 tickets1-100

Conversation with sarah ashley

sarah ashley · seasarah.ashley@gmail.com · Gorgias #231114715

closed
Opened
17 Jul 2026, 07:31
Closed
17 Jul 2026, 08:05
Assignee
Jesselle - Orders
Order
2389268
orderstrianglai_answeredai_handoverai_next_genai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-17 07:31:50· chat/gorgias_chat
    hi i need a refund for my express shipping because it’s way past the express shipping date
  2. AI_AGENT2026-07-17 07:32:06· chat/api
    Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this. For shipping, orders are processed in 1–2 business days, and delivery takes 3–5 business days via FedEx or DHL Express. We can’t guarantee delivery by a specific date, and customs delays can occasionally occur. Since you’re asking for a refund because the express shipping date has already passed, a team member will be able to review what happened on your order. Please hold on for a moment while I transfer the chat. Expected waiting time in chat is 1 min. If you’d like, leave your email address so the team can reach you.
  3. AGENT2026-07-17 07:32:57· chat/helpdesk
    Hi! I’m Anna, and I’ll be helping you from here.
  4. CUSTOMER2026-07-17 07:33:02· chat/gorgias_chat
    hello
  5. AGENT2026-07-17 07:33:17· chat/helpdesk
    I'm sorry to hear you haven't received your package yet.
  6. AGENT2026-07-17 07:33:25· chat/helpdesk
    May I have the order number, please?
  7. CUSTOMER2026-07-17 07:33:32· chat/gorgias_chat
    2389268NA
  8. AGENT2026-07-17 07:33:44· chat/helpdesk
    Thank you!
  9. CUSTOMER2026-07-17 07:33:52· chat/gorgias_chat
    of course
  10. AGENT2026-07-17 07:34:19· chat/helpdesk
    Thank you for waiting!
  11. AGENT2026-07-17 07:34:30· chat/helpdesk
    I have forwarded your concern to our Orders Team for further checking.
  12. AGENT2026-07-17 07:34:41· chat/helpdesk
    Please expect their email from this point up to 24 hours.
  13. AGENT2026-07-17 07:34:48· chat/helpdesk
    In the meantime, can I help you with anything else?
  14. CUSTOMER2026-07-17 07:34:55· chat/gorgias_chat
    okay thank you! that’s all
  15. AGENT2026-07-17 07:35:06· chat/helpdesk
    You're most welcome! It has been a pleasure assisting you. Thanks, and have a lovely day! x
  16. AGENT2026-07-17 07:35:20· chat/helpdeskINTERNAL
    Hi, Orders! For your assistance, please. Thank you! x
  17. AGENT2026-07-17 07:35:35· chat/helpdeskINTERNAL
    2389268NA hi i need a refund for my express shipping because it’s way past the express shipping date
  18. AGENT2026-07-17 08:05:49· email/helpdesk
    Hi Sarah, Thank you for your recent purchase. Upon reviewing your order, we can confirm that it was placed on July 14 and processed the following business day. Your order was shipped, and a tracking number was assigned on July 15. We're pleased to inform you that your order #2389268NA has been shipped. Please find your tracking details below: Order Number: #2389268NA Tracking Number: 532552780279 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=532552780279 Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays and customs clearance delays may not included. If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Jesselle
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