CUSTOMER2026-07-23 22:25:27· chat/gorgias_chat
> How do I pick the right size?
You can find general sizing information on our Size Guide here
For a more tailored size recommendation based on your measurements, our team is happy to help — just say 'I need sizing help' and we'll guide you through it.
> I need sizing help
AGENT2026-07-23 22:25:58· chat/helpdesk
Hi there! I’m Janis, and I’ll be helping you from here.
AGENT2026-07-23 22:26:09· chat/helpdesk
May I know which particular style you are checking out, please?
AGENT2026-07-23 22:27:51· chat/helpdesk
I just want to check, are you still online?
CUSTOMER2026-07-23 22:29:03· chat/gorgias_chat
Hi yes
AGENT2026-07-23 22:29:26· chat/helpdesk
May I know which style you are interested in, please?
CUSTOMER2026-07-23 22:29:28· chat/gorgias_chat
I bought the mala blue balconnet top in m.
CUSTOMER2026-07-23 22:29:48· chat/gorgias_chat
I’m just not sure about if it fits me ok or if I should return it for a l
AGENT2026-07-23 22:30:08· chat/helpdesk
Can I know your cup size, please?
CUSTOMER2026-07-23 22:30:32· chat/gorgias_chat
C sometimes D
AGENT2026-07-23 22:30:44· chat/helpdesk
For me to better guide you with sizing, I will need your exact measurements in centimeters or inches. Do you have a tape measure handy?
CUSTOMER2026-07-23 22:31:27· chat/gorgias_chat
Yes
AGENT2026-07-23 22:31:38· chat/helpdesk
May I have your bust and underbust measurements, please?
For the bust, please wrap the measuring tape around the most protruding part of the bust. As for the underbust, please wrap the measuring tape on the most comfortable yet snug position around the rib cage. This is where the band of the bra usually sits. To help you out with the top measurements, you may refer to this link: https://prnt.sc/-1T8Z2xx4hnX
CUSTOMER2026-07-23 22:32:52· chat/gorgias_chat
Underbust 80cm, 89-90cm
CUSTOMER2026-07-23 22:33:11· chat/gorgias_chat
Oups underbust 78cm
AGENT2026-07-23 22:33:21· chat/helpdesk
Thanks. Let me check. Please hold on.
AGENT2026-07-23 22:33:59· chat/helpdesk
May I know if the M top is a bit small for you?
CUSTOMER2026-07-23 22:34:29· chat/gorgias_chat
I’m not sure I feel like it’s small but I’m very not sure
AGENT2026-07-23 22:34:59· chat/helpdesk
Can I know your bra size or usual top size in S, M or L?
CUSTOMER2026-07-23 22:35:12· chat/gorgias_chat
34C, M
AGENT2026-07-23 22:36:15· chat/helpdesk
Noted. Based on your measurements, you fall under the S+ top. If you’d prefer a little more coverage or a more relaxed fit, you might like the S++ size instead.
CUSTOMER2026-07-23 22:37:00· chat/gorgias_chat
Is it supposed to fit like this? I feel like on the side my boobs are popping out
AGENT2026-07-23 22:37:36· chat/helpdesk
You can check the S++ top.
CUSTOMER2026-07-23 22:38:01· chat/gorgias_chat
Is there more coverage than the M?
AGENT2026-07-23 22:38:15· chat/helpdesk
Yes.
CUSTOMER2026-07-23 22:38:19· chat/gorgias_chat
The band of the M fits ok
CUSTOMER2026-07-23 22:39:02· chat/gorgias_chat
Do you have a M +
AGENT2026-07-23 22:39:37· chat/helpdesk
Sorry, we do not have. You can try the L top. They have the same cup coverage as the S++ but the underbust might be a bit big for you.
CUSTOMER2026-07-23 22:39:53· chat/gorgias_chat
Mmm ok, thank you!
AGENT2026-07-23 22:40:21· chat/helpdesk
You are most welcome!:) Is there anything else I can further help you with?
CUSTOMER2026-07-23 22:40:29· chat/gorgias_chat
No thank you!
AGENT2026-07-23 22:40:47· chat/helpdesk
Thanks for chatting with us! Please feel free to chat with us anytime for additional assistance. Have a lovely day! xx