9,381 tickets1-100

How do I pick the right size?

Unknown · Gorgias #229199211

closed
Opened
4 Jul 2026, 16:04
Closed
4 Jul 2026, 16:27
Assignee
Unassigned
customer caresiztrianglai_handoversender-anonymouschannel-chat

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  1. CUSTOMER2026-07-04 16:04:58· chat/gorgias_chat
    > How do I pick the right size? You can find general sizing information on our Size Guide here For a more tailored size recommendation based on your measurements, our team is happy to help — just say 'I need sizing help' and we'll guide you through it. > I need sizing help
  2. CUSTOMER2026-07-04 16:05:23· chat/gorgias_chat
    My underbust is a 29.5 in and overbust is 34 in
  3. AGENT2026-07-04 16:05:47· chat/helpdesk
    Hi there! I’m Kelly, and I'll be helping you today. :)
  4. AGENT2026-07-04 16:06:28· chat/helpdesk
    Which style you are looking at, please?
  5. CUSTOMER2026-07-04 16:06:58· chat/gorgias_chat
    Hi I need some sizing help! I’m looking at the balconette. My underbust is a 29.5 in and overbust is 34 in. I also wanted to ask if it’s possible to get the bottoms that aren’t tie with the balconette top. I saw that it was going to be an option to mix and match but it doesn’t seem the case.
  6. AGENT2026-07-04 16:09:49· chat/helpdesk
    balconette is lovely! Can I get your regular bra size?
  7. AGENT2026-07-04 16:10:38· chat/helpdesk
    Can I get the particular design in Balconette, please?
  8. CUSTOMER2026-07-04 16:13:11· chat/gorgias_chat
    I don’t typically wear a regular bra so maybe a 34c I took my actual measurements with a tape measure. It is the Mala banc blue
  9. AGENT2026-07-04 16:15:00· chat/helpdesk
    As for your information, you can get an S top. However, if you wish for more coverage, you can size up to S+ top.
  10. CUSTOMER2026-07-04 16:15:48· chat/gorgias_chat
    Thank you. What about getting the bottoms that aren’t tie?
  11. AGENT2026-07-04 16:15:50· chat/helpdesk
    Mala banc is fab but sorry at the moment, we only have design for bottoms. Apparently, we don't offer mix and match. I'm so sorry.
  12. CUSTOMER2026-07-04 16:17:10· chat/gorgias_chat
    Do you know if all style bottom will be available in the future with this to0? I know you make non tie ones in this exact color and style for the too
  13. CUSTOMER2026-07-04 16:17:14· chat/gorgias_chat
    Top
  14. AGENT2026-07-04 16:18:06· chat/helpdesk
    Sorry, I cannot guarantee. :( There's no information or update yet regarding that.
  15. AGENT2026-07-04 16:20:36· chat/helpdesk
    Do you need help with bottom sizing?
  16. AGENT2026-07-04 16:23:36· chat/helpdesk
    Checking up on how things are going.
  17. AGENT2026-07-04 16:27:14· chat/helpdesk
    It seems that you’re no longer responding. I will have to close the chat for now. If you still need my help, you can request a chat again. Thanks for stopping by.
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