New customer message on 2 July 2026 at 2:54 pm

Dear Ellen, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We have also received your other emails, but please note that we will be addressing all your concerns in this email thread to avoid any confusion. Kindly refer to and reply to this email only. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - TIRAMISU Floral Triangle Bikini Top S :: Bottom M / Standard / Cheekiest DARA - COOKIE Triangle Bikini Top S :: Bottom M / Tie-side / Cheeky (Send the 2 full sets and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 58700D2950616 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For Australia & New Zealand customers): Australia TRIANGL RETURNS c/o ICAL International Customs and Logistics 21–23 Jets Court, Melbourne Airport, VIC 3045 Australia ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Geelah

#2375835NA 58700D2950616 https://triangl.gorgias.com/app/ticket/228772113 https://triangl.gorgias.com/app/ticket/228801217