I've been going back and forth with triangl to send back a bikini set that was the wrong size. I ultimately repurchased and rec'd the adjusted size, but have not been able to return the original b/c I never rec'd the form you require to fill out. Additionally, you were going to waive the shipping for me once I made the second purchase. This has not been refunded/credited. I need to send back the original bathing suit for a refund. It's now been over a month of theyunv to complete this process and it's very frustrating to say the least. Please forward me the form, credit my shipping and accept my return.
Please advise.
My original order is in the subject line. My new order is nt3id68qv
Leigh
AGENT2026-07-11 00:13:42· email/helpdesk
Hi Leigh,
Thank you for your email, and we're sorry to hear how frustrating this process has been.
Upon checking, we sent you a copy of the dispatch note via email last Sunday after you requested it. The original dispatch note was also included in the package with the bikini set when it was delivered.
As communicated by the team once you receive your RA Number, the product must be received back by TRIANGL within 14 days.
Unfortunately, as we have not yet received your return in the specified timeframe, your RA Number is no longer valid and we are unable to process your refund/exchange.
For more information, please see: https://triangl.com/pages/frequently-asked-questions
Regarding the shipping fee for your new order, upon checking, it has already been waived at the time your order was placed. For your reference, I've attached a screenshot below showing that the shipping charge was discounted.
We appreciate your understanding and please let us know if we can be of further assistance.
Kindest,
Jetz
AGENT2026-07-11 00:13:49· email/helpdeskINTERNAL
RF & REPURCHASE #2336351NA 2336351NARF / RA NO LONGER VALID
Approved 6/25/2026
CUSTOMER2026-07-11 14:03:45· email/email
Ok. Well, it's not in the package. And I didn't receive an email from triangl on Sunday. Please resend the form.