Re: Conversation with Beatriz Mas

Hello Triangl, Thank you very much for your response. I would like to know if there is a possibility of getting a refund of the bikini instead of shipping a new set? Would it be possible to do so? Thank you! Claudia Ruiz Mas ccrmas@gmail.com +34 693 98 24 57 El jue, 9 jul 2026 a las 7:41, beatriz mas () escribió: (mailto:beatrizmasruiz@hotmail.com) Enviado desde mi iPhone Inicio del mensaje reenviado: De: Returns Team (mailto:returns@triangl.com) Fecha: 9 de julio de 2026 a las 3:13:54 CEST Para: Claudia Ruiz (mailto:ccrmas@gmail.com) Cc: beatriz mas (mailto:beatrizmasruiz@hotmail.com) Asunto: Re: Conversation with Beatriz Mas Responder a: Returns Team (mailto:returns@triangl.com)  Hi Claudia, Thank you so much for sharing this! At TRIANGL, we take great pride in the quality of our products. Every item undergoes intensive quality control and care before it's sent out, so what you've described sounds like an isolated case. That said, we completely understand your disappointment, and we'd love to send out a replacement! Please confirm if you would like us to ship the new MIMA - BISC - Top / S :: Bottom / XS / Minimal / Cheekiest to the same shipping address. As for your refund for Order #2360265NA, we're pleased to inform you that we've received your returned items, and your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you'll receive a notification email once the process is complete. If you need any further assistance, please don't hesitate to reach out—we're happy to help!