31,919 tickets1-100

Re: Cancel!!! Order #2398172NA

jenna Swiech 路 jenna4598@yahoo.com 路 Gorgias #232819054

closed
Opened
28 Jul 2026, 18:00
Closed
1 Aug 2026, 09:56
Assignee
Joanna - Returns Team
ordersreturnsreturns_clarif on-holdreturns_follow-upreturns_tier 2trianglvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-28 18:00:48路 email/email
    Hello. I am trying to RETURN this order (Order #2398172NA) not replace it. Please do NOT send me another order, cancel this order. Please also process a return for my other order (order #2385401NA) which came opened and damaged and I would like a return shipping label for. Thank you,Jenna
  2. AGENT2026-07-28 22:08:07路 email/helpdeskINTERNAL
    Related Ticket: https://triangl.gorgias.com/app/ticket/232126882 Thank you. x
  3. AGENT2026-07-28 22:17:35路 email/helpdesk
    Dear Jenna, Thanks for reaching out back to us and for the clarification. We're sorry for the confusion. We understand that you would like to return your order #2385401NA and do not want the replacement order #2398172NA. We鈥檙e truly sorry to hear the order didn鈥檛 meet your expectations. We've noted your request and confirmed that you do not want another order sent. Your cancellation request for order #2398172NA has been passed to our shipper. Our Returns Team will take it from here and continue assisting you in returning order #2385401NA. I鈥檒l transfer you over to them right away. Kindly expect a reply soon! Kindest, Katrina x
  4. AGENT2026-07-28 22:19:46路 email/helpdeskINTERNAL
    Hi Returns Team, For your assistance, please: Original order #2385401NA. Claims review already ongoing with FedEx under claims case C-250253998. Thank you. x
  5. AGENT2026-07-29 13:34:04路 email/helpdesk
    Dear Jenna, Your concern has been forwarded to us. We understand your frustration, and we're so sorry for the inconvenience caused. We have filed a request for your order to be refunded. A credit will automatically be applied to the original payment method and a notification email will be sent once processed. In regards to these items, no need to send them back. We appreciate your patience, and thank you for giving us the opportunity to make this right. Your RA number for the refund is: 2385401NARF If you have other concerns, please don't hesitate to let us know and we're here to help. Thanks again. Wishing you a wonderful day! Kindest, Elaine xx
  6. AGENT2026-07-29 13:34:40路 email/helpdeskINTERNAL
    NON CXFA RF / Order# 2385401NA SM adv - T2 transit related
  7. AGENT2026-07-29 13:35:11路 email/helpdeskINTERNAL
    NON CXFA RF / 2385401NARF Order# 2385401NA SM adv - T2 transit related
  8. CUSTOMER2026-07-29 22:01:20路 email/email
    Thank you!!!
  9. AGENT2026-08-01 09:56:00路 email/helpdesk
    Hi Jenna, You're most welcome! Should you need further assistance, don't hesitate to send us an email. We are always here to help! Kindest, Joanna
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