Re: Conversation with Romy Katz

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1. CUSTOMER2026-07-28 15:12:21· chat/gorgias_chat
   Hi! I just received my order (#2394898NA) and I have to say — I have honestly never seen such beautiful swimsuits in my life, and the packaging is absolute perfection! There is no way I'm giving up on having Triangl for my trip. They are for my upcoming honeymoon, and I am flying out next week! Unfortunately, the sizing didn't fit as expected: Tops (Size M): Too small with not enough cup coverage. Bottoms (Size L): Too big and loose. Since I am flying out next week, could you please advise which sizes I should exchange them for, and what would be the fastest way to get the new sizes delivered in time? Thank you so much!
2. AI_AGENT2026-07-28 15:12:49· chat/api
   Hi, welcome to TRIANGL! Sorry the fit was not quite right, especially with your trip coming up so soon. For a size exchange in the same style, you can return just the piece you want to switch, either the top or the bottom, or the full set if you prefer. Once the return is received and processed, the replacement is sent out with no additional shipping charge. The exchange needs to be submitted through our Returns Portal: [https://triangl.com/a/returns](https://triangl.com/a/returns) To advise on the best sizes for you, please log in so we can verify your order first.
3. AI_AGENT2026-07-28 15:15:43· chat/gorgias_chat
   Signed in successfully.
4. AI_AGENT2026-07-28 15:16:08· chat/api
   Sorry the fit was off, especially with your honeymoon next week. For a size exchange in the same style, you can return just the piece you want to switch, either the top or the bottom, or the full set if that is easier. The replacement is sent out with no additional shipping charge once your return is received and processed. Items need to be in original condition with the hygiene seal and returns tag attached, and please include the Returns Card in the parcel. You can start that here: [https://triangl.com/a/returns](https://triangl.com/a/returns) For timing, orders are processed in 1 to 2 business days, then delivery is usually 3 to 5 business days by FedEx or DHL Express. We cannot guarantee delivery before your trip, and customs delays can sometimes happen. For sizing, your order has M tops and L bottoms. If you would like tailored size advice for the exchange, please share your underbust and overbust measurements for the tops, plus your waist and hip measurements for the bottoms.
5. CUSTOMER2026-07-28 15:17:50· chat/gorgias_chat
   Thank you so much! Here are my measurements: * Underbust: 80 cm * Overbust: 92 cm * Waist: 72 cm * Hips: 105 cm Based on these and the fact that Top M was too small and Bottom L was too big, what sizes do you recommend?
6. AI_AGENT2026-07-28 15:18:29· chat/api
   Sorry the first sizes did not work out. Based on your measurements, we would recommend S++ for the VINCA tops and M for the bottoms. For the tops: underbust 80 cm sits at the S to M boundary, and overbust 92 cm sits in the S+ range. Because VINCA does not come in S+, S++ is the best match for extra cup depth and coverage. For the bottoms: waist 72 cm and hips 105 cm point to two different sizes, but since your L bottoms felt too big, M is the better fit. You can check the full size guide here: [https://triangl.com/pages/size-guide](https://triangl.com/pages/size-guide) For the exchange itself, you can return just the piece you want to switch through [https://triangl.com/a/returns](https://triangl.com/a/returns)
7. CUSTOMER2026-07-28 15:33:49· chat/gorgias_chat
   I’m in the returns portal right now, but there is no S++ option available for the VINCA top. Should I select size L for the top exchange instead?
8. AI_AGENT2026-07-28 15:34:05· chat/api
   Sorry, we would not recommend selecting L for the top. With your measurements, the next best option for VINCA would be M. Your underbust 80 cm sits on the S and M boundary, and your overbust 92 cm sits in the M range as well, so M is the better exchange choice if S++ is not available in the portal. You can also check the full size guide here: [https://triangl.com/pages/size-guide](https://triangl.com/pages/size-guide)
9. CUSTOMER2026-07-28 15:34:49· chat/gorgias_chat
   But M is what I received and it’s to small
10. AI_AGENT2026-07-28 15:35:00· chat/api
    Sorry about that, and thank you for flagging it. Since the M top you received was too small and the size you need is not showing in the portal, we’ve passed your request to our team and a person will follow up. Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The expected wait time is 1 minutes.
11. AGENT2026-07-28 15:35:31· chat/helpdesk
    Hi there! I’m Janis, and I’ll be helping you from here.
12. CUSTOMER2026-07-28 15:35:51· chat/gorgias_chat
    Hey thank you 🫶
13. CUSTOMER2026-07-28 15:36:59· chat/gorgias_chat
    Hi! Just to give you the full picture: I absolutely fell in love with your brand and these swimsuits — the quality and packaging are amazing, so there is no way I'm giving up on these sets! They are for my upcoming honeymoon and I am flying out next week, so timing is super tight. Since the Top M I received is too small and the VINCA style doesn't come in S++, should I exchange the tops for size L (and bottoms for M)? My order number is #2394898NA. Thank you so much for your help!
14. AGENT2026-07-28 15:37:27· chat/helpdesk
    We do not offer the S+ or S++. Since the M was too small for you, you may get the L top for the Vinca.
15. AGENT2026-07-28 15:37:40· chat/helpdesk
    We do not offer the S+ and S++ for the Vinca."
16. CUSTOMER2026-07-28 15:39:25· chat/gorgias_chat
    So just to confirm, for all the tops in my order, size L is the best recommendation for me?
17. AGENT2026-07-28 15:40:17· chat/helpdesk
    Let me check for the Mala. Yes, for the Vinca tops.
18. AGENT2026-07-28 15:41:44· chat/helpdesk
    Thanks for waiting. Based on your details and for better coverage, you may get the S++ tops for the Mala.
19. AGENT2026-07-28 15:43:39· chat/helpdesk
    Will there be anything else I can assist you with?
20. CUSTOMER2026-07-28 15:44:31· chat/gorgias_chat
    I can’t believe this size is out of stock. Please help me🫶🫶🥹🙏 it’s my favourite
21. AGENT2026-07-28 15:44:55· chat/helpdesk
    I will escalate this concern to our Returns Team to further assist you. May I have your email address, please?
22. CUSTOMER2026-07-28 15:45:19· chat/gorgias_chat
    romykatz11@gmail.com
23. AGENT2026-07-28 15:45:52· chat/helpdesk
    Thank you. I have forwarded your concern to our Returns Team. Please expect a response from them within today. I have noted this as urgent.
24. AGENT2026-07-28 15:47:15· chat/helpdesk
    Would there be anything else I can assist you with?
25. CUSTOMER2026-07-28 15:48:12· chat/gorgias_chat
    Thank you so much! Just one last question before you go: since timing is super tight for my trip, should I go ahead and submit size L for both tops in the portal right now just to lock it in, or is it better to wait for the Returns Team to email me?
26. AGENT2026-07-28 15:49:33· chat/helpdesk
    You can also submit the exchange request on our website. Rest assured that I have escalated this request and noted this as urgent. Please wait for their email within today to further assist you and for the instructions. :)
27. AGENT2026-07-28 15:51:07· chat/helpdesk
    Would there be anything else I can assist you with today?
28. CUSTOMER2026-07-28 15:51:45· chat/gorgias_chat
    No. Thank you so much!!!
29. AGENT2026-07-28 15:51:59· chat/helpdesk
    Thank you for taking the time to chat. Please feel free to chat anytime should you need further assistance. Have a lovely day! xx
30. AGENT2026-07-28 15:52:17· chat/helpdeskINTERNAL
    Hi Returns, Exchange request cx - Hi! Just to give you the full picture: I absolutely fell in love with your brand and these swimsuits — the quality and packaging are amazing, so there is no way I'm giving up on these sets! They are for my upcoming honeymoon and I am flying out next week, so timing is super tight. Since the Top M I received is too small and the VINCA style doesn't come in S++, should I exchange the tops for size L (and bottoms for M)? My order number is #2394898NA. Thank you so much for your help! So just to confirm, for all the tops in my order, size L is the best recommendation for me? I can’t believe this size is out of stock. Please help me🫶🫶🥹🙏 it’s my favourite romykatz11@gmail.com Thank you so much! Just one last question before you go: since timing is super tight for my trip, should I go ahead and submit size L for both tops in the portal right now just to lock it in, or is it better to wait for the Returns Team to email me? Exchange to L top for Vinca and S++ top for Mala Thanks.
31. AGENT2026-07-28 16:00:57· email/helpdesk
    Dear Romy, Thank you for getting in touch, we have received your Exchange Request for Order# #2394898NA. VINCA - ADAO Pink Textured Triangle Bikini Top L VINCA - MATO Red Triangle Bikini Top L MALA - JADED GREEN Neoprene Balconette Bikini Top S++ We are eager to assist you; however, we would like to kindly note that the VINCA Tops you selected are currently low in stock and may no longer be available by the time your items are received back at our warehouse. Additionally, the MALA Top is currently out of stock. We would like to offer 2 options; place a new order today to secure the style you have selected instead or select an alternative style currently available on the website. PLACE A NEW ORDER **This is the fastest way to receive your replacement items 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-30 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2394898NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Lynn
32. AGENT2026-07-28 16:01:31· email/helpdeskINTERNAL
    Pending EX #2394898NA / AOOS + OOS : VINADATOPL 34 | NVINMATTOPL 19 | | MALJAD2TOPSPP 0
33. CUSTOMER2026-07-28 16:38:13· email/email
    Hi Lynn, Thank you so much for your help! Your customer service is truly exceptional, and I'm so excited to get my new bikinis. I absolutely love your pieces and I'm so happy to be buying from Triangl! Before I finalize my new order, I wanted to double-check a sizing question regarding the MAIA set (in Terry Towelling). Since the top is a scoop style without a back tie, and consid