31,919 tickets1-100

Re: Exchange: Postage Proof

Sydney Steele 路 sydbrutus@gmail.com 路 Gorgias #231187862

closed
Opened
17 Jul 2026, 15:12
Closed
24 Jul 2026, 12:58
Assignee
Trish - Orders
or_tracking adviseordersreturnsreturns_follow-upreturns_processedtrianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-17 15:12:29email/email
    Good morning! My name Sydney Steele, and I am in the process of exchanging a bikini top that I just received for a different size. My order number is: #2384496NA. I just mailed the top back today, through USPS. I attached the proof of postage to this email, which includes the tracking number. It is expected to be delivered to the return address on 7/22, and I was just wondering when I will receive the replacement top? I leave for vacation on July 30th, so will I receive it before then? If not, am I able to change the shipping address? If you need it, my return authorization number is: *#8CF8932959310* Thank you and have a great day!
  2. AGENT2026-07-19 10:43:42email/helpdesk
    Dear Sydney, Thanks for sending this through! We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out鈥攚e鈥檙e happy to help! Kindest, Ja
  3. AGENT2026-07-19 10:44:52email/helpdeskINTERNAL
    #2384496NA // 8CF8932959310 Processed: Jul-19-26 New Order #2392776NA SD: Jul-17-26 TN: 9500113437466198098024
  4. CUSTOMER2026-07-22 14:54:46email/email
    Hello, This is Sydney Steele. I still have not received new tracking information for my exchange, and was wondering when that would ship? As I mentioned before, I am leaving for vacation next Thursday (7/30) and wanted to make sure that I receive it before then. Thank you! My return authorization number is: #8CF8932959310 if you need it.
  5. AGENT2026-07-24 12:58:20email/helpdesk
    Dear Sydney, Thank you for reaching out to us, and our sincerest apologies for the delayed response. I鈥檓 Trish from Triangl鈥檚 Orders Team, and I will be assisting you. I can confirm that your exchange order #2392776NA has already been shipped; however, the tracking confirmation email was unfortunately not sent automatically. My sincere apologies for that oversight. Please find your tracking details below: Order Number: #2392776NA Tracking Number: 534900658421 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=534900658421 According to the latest tracking update, this parcel was delivered on Wednesday, 22/07/2026 at 12:53. Could you please check and confirm whether you already have it in your possession? If you have any other questions regarding your order, please don鈥檛 hesitate to reach out. We鈥檒l be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Trish
  6. AGENT2026-07-29 06:30:13email/helpdeskINTERNAL
    #2384496NA 8CF8932959310 SYDNEY STEELE VINGARTOPS 1 USPS4209457823079500113437466198098024 349935 7/23/2026
Replies are sent through Open Doors, so they stay on the customer record.