31,919 tickets1-100

Re: Follow up

Alex Cronin 路 alexcronin90@gmail.com 路 Gorgias #230586791

closed
Opened
14 Jul 2026, 06:15
Closed
17 Jul 2026, 06:30
Assignee
Denise - Returns Team
returnsreturns_approvedreturns_follow-upreturns_processedtrianglchasing-no-replychannel-email

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  1. CUSTOMER2026-07-14 06:15:46路 email/email
    Hey! Sorry to nag. I'm following up my return just so it gets processed asap lol I'm going overseas on 31 July so praying they make it on time
  2. AGENT2026-07-14 08:23:31路 email/helpdesk
    Dear Alex, Thanks for reaching out, we'd love to check the status of your request. We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded as received. Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm a refund or exchange. Kindest, Ja
  3. AGENT2026-07-14 08:23:57路 email/helpdeskINTERNAL
    #2371073NA / 4047282949655 - REQ POP
  4. CUSTOMER2026-07-15 02:13:51路 email/email
    Here ya go It went with aus post
  5. CUSTOMER2026-07-16 16:00:27路 email/email
    Could you please respond & let me know what is going on
  6. AGENT2026-07-17 06:30:20路 email/helpdesk
    Dear Alex, Thanks for sending this through! We sincerely apologize for the delayed response and appreciate your patience and understanding. We're pleased to inform you that your exchange (SOFI - COOKIE Top S and Bottom L / Tie-side / Cheeky) has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out鈥攚e鈥檙e happy to help! Kindest, Denise xx
  7. AGENT2026-07-17 06:31:11路 email/helpdeskINTERNAL
    2371073NA 4047282949655 PROCESSED EX July 17, 2026 / NEW ORDER 2391546NA SD 7 Jul, 2026 ADD 13 Jul 2026 WH 7/14/2026 7/14/2026 #2371073NA NA Alex Cronin SOFCOOTOPM 1 R407206014048346 35465 7/14/2026 7/14/2026 #2371073NA NA Alex Cronin SIDCOOCBOTL 1 R407206014048346 35466 7/14/2026
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