You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
general-enquiry
Firstname:
Tracey
Lastname:
Respess
Email:
trespess214@gmail.com
Phone:
2529449110
Ordernumber:
2266955NA
Body:
This suit was purchased earlier this year. The pink has
bleed onto the suit itself as well as other clothing. Considering
the cost of this suit I would definitely expect a better quality.
I can send pictures if needed.
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AGENT2026-07-25 02:30:08· email/helpdesk
Dear Tracey,
We’re very sorry to hear about the issue with your bikini, and we appreciate you bringing this to our attention. We’d be happy to look into your concern further.
As you reported the item/s to be faulty, can you please send us at least 2 photos showing the bikini and the stained clothing? From there we can assess and proceed with your request.
We look forward to hearing from you.
Kindest,
Joanna
AGENT2026-07-25 02:30:54· email/helpdeskINTERNAL
#2266955NA
CUSTOMER2026-07-25 02:33:04· email/email
I did not take a picture of the clothing but I have attached pictures of
the suit.
AGENT2026-07-28 01:26:16· email/helpdesk
Dear Tracey,
Thank you for sending the photos!
Can you please share the following details:
How many times has the item been worn?
Was the item washed using hot or cold water or was there any detergent or soap used?
Was the item machine washed?
How was the item dried and stored?
Was the item used in a pool, ocean, hot tub, or any other body of water?
Was it washed on its own or together with other garments?
Was the bikini left wet or damp for any period of time before being rinsed or dried?
Looking forward to your response!
Kindest,
Nikka
CUSTOMER2026-07-28 14:32:12· email/email
So I do not keep a log of when, where and how long I wear my bathing suits.
I was simply letting you know that your product failed and this is
surprising giving the cost of your product and the supposed quality that is
advertised.
I have been a return customer for several years but will most likely
reconsider further purchases due to this. If I invest that much money in a
suit I expect it to last regardless.
Again, my intent was just to inform you of the subpar standard of this suit.
AGENT2026-07-30 06:48:02· email/helpdesk
Dear Tracy,
Thank you for taking the time to share your feedback with us. We genuinely appreciate you letting us know about your experience, and we're sorry to hear that this has left you feeling disappointed.
We understand your concerns, especially given your history as a returning customer, and we appreciate you bringing this to our attention. Your feedback has been noted and will be shared internally.
As a gesture of goodwill, we'd be happy to offer you free shipping on your next purchase:
Free shipping code: FS2266955NACO
This offer is valid for one-time use and can be redeemed within the next three months.
Thank you again for taking the time to reach out.
Kindest,
Crystel
Replies are sent through Open Doors, so they stay on the customer record.