Re: ORDER #2380751NA

Dear Victoria, We have received your Exchange Request #DA98062953718. We are eager to assist but unfortunately, the style (MAIA - PINK PUNCH Bottom S / Standard / Cheekiest) you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2380751NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx

pending approval 2380751NA / DA98062953718 clarify ex item / aoos STAPIN4CBOTS 16

Hi Vicky, Thank you for your response. Since the top size you need is currently out of stock and you already have the correct one, you're more than welcome to select a different top from what’s currently available on our website. You can then return the top from the new order along with the bottom you currently have. As long as both the top and bottom are from the same style, we’ll still consider it a complete set for return purposes. Here’s your updated unique free shipping code: EXCHANGE-TRIANGL-28 It is valid for one order and can be used within the next 48 hours. Once you've placed your new order, kindly email us your new order number, and we’ll promptly send you the return instructions. We look forward to hearing from you soon! Kindest, Joan xx

Cx will return top from new order

Dear Victoria, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We've checked the code, and it has unfortunately expired, which is why it isn't working at checkout. We apologize for the inconvenience. Here is the new code that you can use for free shipping, code: EXCHANGE-TRIANGL-29 Please note that you only have 48 hours to use the code, and you can only use it once. Once you have successfully placed the new order, please share the new order number with us for reference. We will then provide you with the return instructions. We look forward to hearing from you. Kindest, Pearl

Dear Victoria, Thank you for getting back to us and we're glad to assist. We apologize for the inconvenience, and for the delay in our response. We appreciate that you've placed a new order, and here's the correct new Order # 2395232NA. Your return for Order # 2380751NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - PINK PUNCH SPARKLE - top S+ , bottom : M / Standard / Normal (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: DA98062953718 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for UK customers): United Kingdom TRIANGL RETURNS 15 mallow road Minster on sea Sheerness Kent ME12 3GU ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time - we're here to help. Thanks again. Wishing you a wonderful day! Warm regards, Elaine xx

RF & REP , 2380751NA / DA98062953718 new ORDER# 2395232NA (w/ SF code)