Re: Order #2371509NA

Dear Ash, Thank you for getting in touch, we have received your Exchange Request #760F722947630. We are eager to assist but unfortunately, the MALA - JADED Top / S+ you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-26 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2371509NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Pearl

Pending Approval / #2371509NA / 760F722947630 / AOOS / MALJAD2TOPSP 15

Hi Ash, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Please note that we do not provide return labels or offer free returns. You may use your local postal service or any shipping company of your choice to return your items. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MALA - JADED GREEN Neoprene Balconette Bikini: XS Top | S / Tie-side / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 97EBBF2953926 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Anna

2371509NA/97EBBF2953926

Hi Ash, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait We have received your other email and noted that the return has been shipped out. You may send us a snapshot of your postage receipt showing the tracking number and courier so we can monitor your returns. Also, you have mentioned that you sent back the top, may we clarify if you returned the full set (top, bottom, zip bag/pouch)? A gentle reminder that to qualify a refund, the full set must be returned as we’re unable to process partial returns. Looking forward to your response. Kindest, Dy xx

2371509NA/97EBBF2953926

Dear Ashley, Thank you for your email and for clarifying that you would now like a refund for the full bikini set. To help us investigate this further, could you please provide the proof of postage for both the top and the bottom returns? The proof of postage should clearly show: The courier used The tracking number The warehouse address the parcel was sent to We also noticed that, based on our records, your Return Authorization (RA) was approved on 7 July 2026, and we do not have any record of an approved return prior to that date. Could you please let us know: When you returned the bikini top Which warehouse address you used The RA number (if any) that was included with the return Once we receive this information, we'll be happy to look into this for you and assist further. We look forward to hearing from you. Kind regards, Ja

FOR PROCESSING #2371509NA 97EBBF2953926 #2371509NA N/A ASH KOSTERS SIDJAD2ABOTS 1 FEDEX1195267021070009457800874072126234 346290 7/10/2026 #2371509NA N/A ASH KOSTERS MALJAD2TOPXS 1 FEDEX1195267021070009457800874072126234 346291 7/10/2026

Hi Ash, Thank you for that clarification. Your refund for the MALA - JADED GREEN Neoprene Balconette Bikini Set has been processed July 15, 2026. If you have any questions, feel free to email us back. Kindest, Joanna