Hello, I see from my tracking that the package has been delivered several
weeks ago but I have not received a refund yet. Can you please proceed with
the refund
Thanks
AGENT2026-07-08 05:01:26· email/helpdesk
Hi Virginia,
We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account.
If you have any further questions or need assistance, feel free to contact us.
Kindest,
Joanna