Re: Order #2391603NA – Size change request

Dear Laura, Thank you for your message! We received your note regarding your request to exchange your shorts for the RICHI - BUTTER CROCHET STRIPE Short in size M. Unfortunately, we're unable to process this exchange as the RICHI - BUTTER CROCHET STRIPE Short is of a higher value than your ELLI - BONN Terry Towelling Short, so we're not able to swap these items directly. Instead, we can offer the following option: 1. Use this unique code (valid for one order within the next 48 hours) to have your shipping fee waived: EXCHANGE-TRIANGL-29 2. Place a new order on our website for the items and sizes you require. 3. Reply to this email with your new order number, and we'll send you the complete return instructions. 4. Return your original item(s) for a refund of the product value only within 14 days of receiving your Return Authorization (RA) code. 5. Please note that the refund will be issued to the original payment method used to place your original order. If you have any questions, please let us know—we're happy to help! Kind regards, Gelou

Pending Approval: 2391603NA / 63E84C2963914 EX item has higher value > Offered RF & REP

Dear Laura, Thank you for your response. We completely understand that you'd like to keep the exchange process as smooth as possible. To help ensure you can secure the sizes you need, we recommend placing a new order for the RICHI – BUTTER CROCHET STRIPE Short in size M and the full ESTE – BUTTER CROCHET STRIPE set in your preferred sizes. The ESTE Top in size S is now almost out of stock, and we're unable to reserve or approve the request due to limited stocks. Once you've placed the new order, simply reply to this email with your new order number, and we'll provide the return instructions for the remaining item(s) you'd like to send back. If you're happy to proceed, please follow the steps below: - Use this unique code to waive the shipping fee on your new order (valid for one order within the next 48 hours): EXCHANGE-TRIANGL-30 -Place your new order on our website for the required items and sizes. - Reply to this email with your new order number, and we'll send you your Return Authorization (RA) code along with the return instructions. - Return the original item(s) within 14 days of receiving your RA code. Once received and approved by our warehouse, we'll process a refund for the product value only. The refund will be issued to the original payment method used for your original purchase. We hope this solution works for you. If you have any questions or need further assistance, please don't hesitate to reach out—we're always happy to help. Kindest, Crystel

Pending Approval: 2391603NA / 63E84C2963914 / RF & REP offer / AOOS

Dear Laura, Thank you for getting back to us and sharing your new Order #2397981NA. Your return for Order #2391603NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: ESTE - BUTTER CROCHET STRIPE Crop Bikini Top - SP / Bottom - S Minimal Cheekiest ELLI - BONN Terry Towelling Short / S (Send the full set with bag/pouch and the shorts in their original plastic packaging.) Return Authorization (RA) Number: 63E84C2963914 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For customers located in EU member countries only): Netherlands TRIANGL RETURNS Incheonweg 7 1437EK Rozenburg The Netherlands ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. • 14-Day EU Right of Withdrawal: Please note that under the 14-Day EU Right of Withdrawal, original shipping costs are only refunded when the entire order is returned. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Gelou

RF & REP 2391603NA / 63E84C2963914