Re: Order #OAXIH0N7Q

Dear Michella, Thank you for your email and for your repurchase. For reference, your new order number is #2388754NA Your return for Order #2380589NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MALA - JADED GREEN Neoprene Balconette Bikini Top XXS / Bottom XXS / Tie-side / Cheeky ESTE - GRAPE Neoprene Scoop Bikini Top XXS / Bottom XXS / Minimal / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 5005E72956789 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For Asia, the Middle East, South America, and Africa) Hong Kong TRIANGL RETURNS c/o WeTIAM Global Solutions Limited 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Crystel

RF & REPURCHASE #2380589NA / 5005E72956789 REP 2388754NA RT CHAT https://triangl.gorgias.com/app/ticket/230103267

Dear Michella, Thank you for getting in touch. For shipping purposes, you may use the following contact details to complete your return: Tel: +852 2836 6256 Contact: Vincent Lau Please note that this number is provided strictly for shipping purposes only and is not intended for follow-up inquiries or return-related concerns. If you have any further questions or need assistance with your return, feel free to contact us directly via email. Kindest, Crystel

Hi ladies, customer would like to update her request. Thank you xx Returning items (#2380589NA) MALA - JADED GREEN Neoprene Balconette Bikini Top XXS ESTE - GRAPE Neoprene Scoop Bikini Top XXS Returning items (#2388754NA) JADED GREEN Neoprene Bikini Bottom - XXS / Tie-side / Cheekiest GRAPE Neoprene Purple Bikini Bottom - XXS / Minimal / Cheekiest She's keeping the tops from 2388754NA and bottoms from 2380589NA. Other concern: I have been trying to create a shipment through DHL application, however the application is not accepting it. After contacting their customer service, they have advised that we need to include the city name. Please advise of the correct city name asap in order to proceed. LC https://triangl.gorgias.com/app/ticket/231140105

Dear Michella, I'm sorry to hear you've been having trouble creating the DHL shipment. Please use the return address below, including the city name requested by DHL: Recipient/Company: TRIANGL RETURNS c/o WeTIAM Global Solutions Limited Address Line 1: 2/F Block B, Yee Lim Industrial Centre Address Line 2: 2–28 Kwai Lok Street City: Kwai Chung State/Province/Region: New Territories (N.T.) Country/Region: Hong Kong I hope this resolves the issue with the shipment. If DHL requires any additional information, please let us know, and we'll be happy to assist. Kindest, Gelou

RF & REPURCHASE #2380589NA / 5005E72956789

Hi Michella, Thank you for reaching out again and letting us know. We will update your request accordingly. ⸻ Items Approved for Refund: MALA - JADED GREEN Neoprene Balconette Bikini Top XXS / JADED GREEN Neoprene Bikini Bottom XXS / Tie-side / Cheekiest ESTE - GRAPE Neoprene Scoop Bikini Top XXS / GRAPE Neoprene Purple Bikini Bottom XXS / Minimal / Cheekiest (Send the full sets and bags/pouches in their original plastic packaging.) Return Authorization (RA) Number: 5005E72956789 ⸻ Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For Asia, the Middle East, South America, and Africa) Hong Kong TRIANGL RETURNS c/o WeTIAM Global Solutions Limited 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong If you have any further questions or need assistance with your return, feel free to contact us directly via email. Kindest, Kiara

Hi Michella, Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Pearl

2380589NA / 5005E72956789 - returning bottoms from 2388754NA TN: EE616987849AE SD: 7/17/2026 ADD: 7/21/2026 2388754NA 611FF02961403 (ARCHIVED) RT https://triangl.gorgias.com/app/ticket/231442537