Hi there,
Please advise on the status of the refund for this order. I returned it
with order #2354489NA (which I received a refund for already).
Thanks!
AGENT2026-07-09 09:15:53· email/helpdesk
Dear Madison,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
Upon checking, your refund was processed on June 27, 2026. For your reference, your Transaction Code is 24323784.
Refunded payments are credited back to the original payment source. Kindly contact your payment provider for further assistance and you may provide them with the transaction code.
A separate email notification was sent regarding this refunded payment. You may want to check your SPAM or Trash folder as it is sometimes routed there.
Have a lovely day!
Kindest,
Pearl
AGENT2026-07-09 09:16:15· email/helpdeskINTERNAL
#2354489NA 1CA9EE2937328 / refunded 6/27/2026
CUSTOMER2026-07-13 16:33:26· email/email
Hi there.
I received one refund but not the other. Please advise when the second
refund will come through. I returned two swimsuits!
AGENT2026-07-16 05:42:37· email/helpdesk
Hi Madison,
Thank you so much for your patience, your refund has been processed last June 28, 2026. For your reference, please see the details below:
Order #2342570NA
Transaction ID: 24323786
It may take between 5-10 business days for the refund to reflect.
Please contact your payment provider for further assistance and you may provide them with the transaction ID/Code.
We hope this clarifies and we truly appreciate your patience!
Kindest,
Kyla