CUSTOMER2026-07-06 17:03:09· email/email
Hi!
My dog ripped up my roommates bathing suit bottoms... I would love to replace them for her but no longer see the style on your website. Is there any possibility that you have a bottom available in this print. Size small
Thank you so much for the help!
AGENT2026-07-06 17:36:22· email/helpdesk
Hi Chloe,
Thank you for reaching out!
We're so sorry to hear about what happened to your roommate's bikini bottoms!
From the photo, the bikini doesn't appear to be a Triangl style. However, to double-check for you, could you please provide the order number, the name on the order, and the email address used to place it?
Once we have those details, we'll be happy to verify the order and see if we can assist further.
Kindest,
Lery xx
CUSTOMER2026-07-06 20:00:04· email/email
Here is a ss from my google search. The name is Emma Simonton and her email is emmasimonton3@gmail.com I think
Thanks!
AGENT2026-07-06 20:53:35· email/helpdesk
Hi Chloe!
Thanks for the information.
I’m sorry, this style has been discontinued. We’ve phased out some styles and colors to allow us to expand our collection and offer a more diverse range.
Let me forward this ticket to our lovely girls from Returns as it requires further checking. You may expect a response from them in 24 - 48 hours.
Please feel free to send us an email again or simply respond to this ticket if you have any other questions - we'd love to help you out! Thanks again, and have a wonderful day!
Kindest,
Janis xx
AGENT2026-07-06 20:54:15· email/helpdeskINTERNAL
Hi Returns,
Ripped
cx - Hi! My dog ripped up my roommates bathing suit bottoms... I would love to replace them for her but no longer see the style on your website. Is there any possibility that you have a bottom available in this print. Size small Thank you so much for the help! All the best,
Here is a ss from my google search. The name is Emma Simonton and her email isemmasimonton3@gmail.comI think
Thanks.
AGENT2026-07-09 06:03:18· email/helpdesk
Hi Chloe,
Thank you so much for reaching out, and we're so sorry to hear about what happened! We're sure that was an unfortunate surprise, and we completely understand wanting to replace the bottoms for your roommate.
Unfortunately, as this style is no longer in production, we no longer have replacement stock available. Since the damage was not caused by a manufacturing defect, we're also unable to offer a return, exchange, or replacement in this instance.
For more information about our policy, please feel free to review our Returns Policy and FAQs here:
https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
We're truly sorry we couldn't provide the outcome you were hoping for, and we appreciate your understanding.
Kindest,
Joanna