31,243 tickets1-100

Re: Your Exchange request # 6BB9A72947385: Approved

Emma Salahi · emma@agonyecstasygallery.com · Gorgias #228665744

closed
Opened
1 Jul 2026, 10:49
Closed
10 Jul 2026, 11:11
Assignee
Dy - Returns Team
Order
2386728
returnsreturns_approvedreturns_follow-upreturns_processedtrianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-01 10:49:14· email/email
    Hi there, I just posted the top back but unfortunately I forgot to add the dispatch note inside the package! I'm so sorry. My address is on my postage label so hopefully it can still be identified. Please let me know. Many thanks.
  2. AGENT2026-07-07 03:57:49· email/helpdesk
    Dear Emma, Thank you for letting us know, and no worries! We understand that you accidentally forgot to include the dispatch note inside your return parcel. As long as your parcel can be identified, we'll do our best to match it with your return request. To help us track and monitor your return, could you please send us a copy or photo of your return postage receipt, showing the tracking number and the courier or postal service used? Once we receive these details, we'll be able to monitor the status of your parcel and process your return accordingly once it arrives at our warehouse. We look forward to your next email. Kindest, Denise xx
  3. AGENT2026-07-07 03:58:14· email/helpdeskINTERNAL
    EXCHANGE #2365291NA 6BB9A72947385 Orig order 2347960NA date approved 6/30/26
  4. CUSTOMER2026-07-07 11:54:22· email/email
    Hi Denise, Thanks for getting back to me. The courier is Royal Mail and the tracking number is VU234928015GB. It says it has been delivered :) I'm attaching the receipt here. Many thanks. [image: 13e88129-d405-4974-9f4d-345b85b7da0f.JPG]
  5. AGENT2026-07-10 11:11:18· email/helpdesk
    Dear Emma, Thanks for sending this through! We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Dy
  6. AGENT2026-07-10 11:12:23· email/helpdeskINTERNAL
    2365291NA / 6BB9A72947385 NEW ORDER #2386728NA EX PROCESSED 7/10/2026 7/3/2026 N/A N/A Emma Salahi SOFCOOTOPS 1 VU234928015GB No returns note 1706 7/6/2026
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