2,272 tickets1-100

Re: i reached out about a return and exchange and i have not heard back, hi jenina! my sister reached ou ...

Sutton Shell · suttonparker09@gmail.com · Gorgias #229536283

closed
Opened
7 Jul 2026, 01:27
Closed
12 Jul 2026, 05:02
Assignee
Jetz - Returns Team
returnsreturns_follow-uptrianglai_answeredai_handoverai_next_genai_processingvipchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-07 01:27:07· chat/gorgias_chat
    i reached out about a return and exchange and i have not heard back
  2. AI_AGENT2026-07-07 01:27:25· chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with your return and exchange. Please hold on for a moment while I transfer the chat. Expected waiting time in chat is 1 min.
  3. AGENT2026-07-07 01:27:58· chat/helpdesk
    Hi!
  4. AGENT2026-07-07 01:28:03· chat/helpdesk
    You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
  5. AGENT2026-07-07 01:28:41· chat/helpdesk
    We sincerely apologize for the delay. Our Returns Team is currently experiencing a high volume of requests, but we assure you that you will get assisted.
  6. AGENT2026-07-07 01:28:55· chat/helpdesk
    May I have the following details, please? Order number Return request number Email address
  7. CUSTOMER2026-07-07 01:29:08· chat/gorgias_chat
    hi jenina! my sister reached out about a return and we never heard back about it, i was wondering if you could update me. we recieved instructions but they were unclear, responded and havent heard back
  8. CUSTOMER2026-07-07 01:29:28· chat/gorgias_chat
    i do not have the order number or request number but the email is piggyofgold@gmail.com
  9. AGENT2026-07-07 01:30:27· chat/helpdesk
    I'm afraid, I couldn't find your email. I believe that's the reason why you haven't heard from our team.
  10. CUSTOMER2026-07-07 01:30:52· chat/gorgias_chat
    could you try piggyofgolf@icloud.com? it is under my sisters email, thats why i am not sure
  11. AGENT2026-07-07 01:31:21· chat/helpdesk
    No email found as well.
  12. CUSTOMER2026-07-07 01:31:31· chat/gorgias_chat
    sloaneqshell@gmail.com
  13. AGENT2026-07-07 01:31:58· chat/helpdesk
    Could you provide more details about your concern?
  14. AGENT2026-07-07 01:32:09· chat/helpdesk
    No email was sent under that account, too.
  15. CUSTOMER2026-07-07 01:32:25· chat/gorgias_chat
    piggyofgold@icloud.com
  16. AGENT2026-07-07 01:33:32· chat/helpdesk
    Found it and upon checking, we responded on June 9.
  17. CUSTOMER2026-07-07 01:34:15· chat/gorgias_chat
    yes you did respond, but the instructions were unclear on what to do and we emailed back and got no response
  18. AGENT2026-07-07 01:34:37· chat/helpdesk
    I'm afraid, we did not get your email.
  19. CUSTOMER2026-07-07 01:35:34· chat/gorgias_chat
    what are my options from here? we would like to return the shorts and exchange the green swimsuit
  20. AGENT2026-07-07 01:37:39· chat/helpdesk
    Can you resend your email or provide a screenshot of the email you sent before?
  21. CUSTOMER2026-07-07 01:38:37· chat/gorgias_chat
    we responded with our 3 back up options in case the item we wanted was not in stock
  22. AGENT2026-07-07 01:39:21· chat/helpdesk
    Can you let me know your options, please?
  23. AGENT2026-07-07 01:42:36· chat/helpdesk
    Checking in to see if you're still there?
  24. CUSTOMER2026-07-07 01:42:56· chat/gorgias_chat
    yes i am, sorry, give me a few seconds
  25. AGENT2026-07-07 01:43:07· chat/helpdesk
    Alrighty.
  26. AGENT2026-07-07 01:45:41· chat/helpdesk
    Just checking if you're still there?
  27. CUSTOMER2026-07-07 01:45:59· chat/gorgias_chat
    yes
  28. CUSTOMER2026-07-07 01:46:36· chat/gorgias_chat
    could you tell me the length of the sofi top
  29. AGENT2026-07-07 01:47:02· chat/helpdesk
    Sorry, what do you mean by length?
  30. CUSTOMER2026-07-07 01:47:06· chat/gorgias_chat
    in a size small and medium
  31. CUSTOMER2026-07-07 01:47:14· chat/gorgias_chat
    like how long is it when it goes around the body
  32. AGENT2026-07-07 01:48:20· chat/helpdesk
    Sofi top is adjustable.
  33. AGENT2026-07-07 01:50:53· chat/helpdesk
    Are you still there?
  34. CUSTOMER2026-07-07 01:51:26· chat/gorgias_chat
    ok could i just exchange the green swimsuit for the vinca hube green terry towelling triangle bikini set in a large top and xs tie side cheeky bottoms? my second choice is the sofi paddle pop ombre halter bikini set in a medium top and xs tie side cheeky bottoms
  35. AGENT2026-07-07 01:55:24· chat/helpdesk
    I will note that and escalate to our Returns Team, Sutton.
  36. CUSTOMER2026-07-07 01:56:53· chat/gorgias_chat
    okay thank you. what are my next steps?
  37. AGENT2026-07-07 01:57:19· chat/helpdesk
    Please wait for their email within 24-48 hours.
  38. CUSTOMER2026-07-07 01:58:00· chat/gorgias_chat
    which email address will the email be sent to?
  39. AGENT2026-07-07 01:59:26· chat/helpdesk
    Since you're not able to provide other details, the reply will be sent to your sister's but I will note your email address just in case.
  40. CUSTOMER2026-07-07 01:59:49· chat/gorgias_chat
    sounds good
  41. AGENT2026-07-07 02:00:41· chat/helpdesk
    Alrighty.
  42. AGENT2026-07-07 02:00:51· chat/helpdesk
    Will there be anything else I can help you with?
  43. CUSTOMER2026-07-07 02:01:24· chat/gorgias_chat
    no, thank you for your help
  44. AGENT2026-07-07 02:01:56· chat/helpdesk
    Okay! If you need help with anything, please chat with us again anytime! Have a good one! x
  45. AGENT2026-07-07 02:04:32· chat/helpdeskINTERNAL
    For your assistance, Returns Team! Thank you very much! x i reached out about a return and exchange and i have not heard back ok could i just exchange the green swimsuit for the vinca hube green terry towelling triangle bikini set in a large top and xs tie side cheeky bottoms? my second choice is the sofi paddle pop ombre halter bikini set in a medium top and xs tie side cheeky bottoms CX was not able to provide order and request number aside from her sister's email address.
  46. AGENT2026-07-07 02:04:56· chat/helpdeskINTERNAL
    https://triangl.gorgias.com/app/ticket/224066315
  47. AGENT2026-07-07 20:19:11· chat/helpdeskINTERNAL
    RT https://triangl.gorgias.com/app/ticket/224066315
  48. CUSTOMER2026-07-07 20:58:42· chat/gorgias_chat
    can you help me decide what size top to get in the sofi style?
  49. CUSTOMER2026-07-07 21:02:38· chat/gorgias_chat
    hello?
  50. CUSTOMER2026-07-08 03:35:38· chat/gorgias_chat
    could you help me determine my top size for the sofi style?
  51. CUSTOMER2026-07-08 03:36:37· chat/gorgias_chat
    can you help me determine what size top to get in the sofi style
  52. CUSTOMER2026-07-08 03:37:48· chat/gorgias_chat
    > How do I pick the right size? You can find general sizing information on our Size Guide here For a more tailored size recommendation based on your measurements, our team is happy to help — just say 'I need sizing help' and we'll guide you through it. > I need sizing help
  53. CUSTOMER2026-07-08 03:39:33· chat/gorgias_chat
    Can you help me determine my size for sofi top
  54. CUSTOMER2026-07-08 03:58:59· chat/gorgias_chat
    hello?
  55. CUSTOMER2026-07-08 04:08:43· chat/gorgias_chat
    > How do I pick the right size? You can find general sizing information on our Size Guide here For a more tailored size recommendation based on your measurements, our team is happy to help — just say 'I need sizing help' and we'll guide you through it. > I need sizing help
  56. AGENT2026-07-12 05:02:43· chat/helpdeskINTERNAL
    RT: https://triangl.gorgias.com/app/ticket/224066315
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