Barbara Moreira · b.pacheco21@hotmail.com · Gorgias #232376316
closed
Opened
25 Jul 2026, 23:07
Closed
29 Jul 2026, 03:06
Assignee
Crystel - Returns Team
returnsreturns_tier 2trianglvipchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-07-25 23:07:24· email/email
Hi I just opened the replacement you guys sent me and is the WRONG bottom…… I always order and use CHEEKY bottom. You guys send me the big bottom. Here are photos. Please correct this. This has been the second mistake trying to get this bikini…. [image0.jpeg] [image1.jpeg]
AGENT2026-07-29 03:06:31· email/helpdesk
Hi Barbara,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
We understand your concern regarding the bikini bottom you received. However, we would like to clarify that it is not possible to receive a "normal cut" bottom for the ALINA Tie Side style, as this design is only produced in two coverage options: CHEEKY and CHEEKIEST. We do not manufacture Tie side style in a regular or full-coverage cut.
You can verify this directly on our product page here:
https://triangl.com/products/vinca-alina-pink-crochet-triangle-bikini-set?_pos=2&_psq=alina&_psid=3093731f3&_ss=e&component_option_values=3609335201888%2C3609296994400%2C3609297223776
We confirmed that you have received the correct ALINA Pink Crochet Bikini Bottom - XXS / Tie-side / Cheeky.
If you have any questions, feel free to email us back.
Kindest,
Joanna
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