2349192NA

Dear Aimee, Thank you for your recent order with Triangl, and I'm sorry for the concern caused by the delay. I completely understand how frustrating it must have been to see no movement on the tracking for several days after placing your order. We only offer one shipping service for US orders. Our order processing timeframe is 1-2 business days, while shipping thereafter takes anywhere from 2-3 business days. Weekends, holidays, and customs clearance delays may not be included. Upon checking the tracking, it appears that your parcel experienced a delay during customs clearance in Memphis, TN. Unfortunately, customs processing is outside of our control and can occasionally result in unexpected delays. The good news is that the latest tracking update shows that your parcel is currently out for delivery today, so it should be arriving very soon. Please keep an eye out for it. Your patience is highly appreciated! If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish