5,141 tickets1-100

Bottom size change

Ellie Haag · ellie55391@icloud.com · Gorgias #226242361

closed
Opened
15 Jun 2026, 16:20
Closed
15 Jun 2026, 16:47
Assignee
Trish - Orders
or_size changeorderstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-15 16:20:15· email/email
    Hi I just placed an order under the name of Ellie Haag, I was wondering if there was any way to switch the size of the bottoms from a small to a medium size. Thank you!
  2. AGENT2026-06-15 16:42:52· email/helpdesk
    Hi Ellie, Thank you so much for reaching out! I completely understand wanting to make sure the fit is just right, and we’re happy we could assist with updating your order before it ships. We removed your original order #2364404NA from our system and created a new one with your preferences. Your new order number is #2364441NA, and it is for the following: Take note that the change will be manually processed, so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Do not panic, though! Your order has been updated – as promised! – just as you requested. A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped. If you have other questions or concerns about your order, reach out to us anytime, and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Trish x
  3. AGENT2026-06-15 16:47:49· email/helpdeskINTERNAL
    Email bounced Resent via Shopify --> https://prnt.sc/L-5il1HDpnhd
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