Hello Triangl Team,
I hope you are doing well. I was contacting you because I purchased one of your bikinis about a year ago and have only worn it a handful of times (not more than three or four). Because of the little use, I was shocked to see that it is already showing signs of significant wear.
The top began coming apart at the seams/strap attachment and the metal logo emblem on the bottoms has completely fallen off. I've attached some photos to show the damage and missing emblem along with a reference photo of the original swimsuit with the emblem.
I have always taken good care of the bikini and haven't subjected it to anything beyond normal wear or strenuous activities so I wasn't expecting these issues to appear so quickly. I've loved the design and quality of my previous experiences in the brand which is why I was disappointed.
I was hoping you could take a look at the attached photos and let me know what options might be available. I would appreciate any assistance you could provide.
Thank you for your time and I hope to hear from you.
AGENT2026-06-07 11:48:58· email/helpdesk
Dear Maddie,
Thank you for reaching out, and we’re sorry to hear about the issues you’ve experienced with your bikini.
We’re sad to hear what happened to your item. We take pride in the quality of our products, and each bikini goes through thorough quality control checks before being dispatched. Our pieces are designed to last when properly cared for; however, factors such as washing methods, handling, storage, and general wear and tear over time can all affect the condition of the garment.
We have located your order and can see that the bikini in question was purchased on April 15, 2025.
As much as we would like to assist further, we’re unfortunately unable to proceed with a return, exchange, or replacement as the request falls outside of our returns and warranty timeframe. The return window has now expired, as the order was placed over a year ago.
You can view our full Returns Policy here:
https://triangl.com/a/returns
We appreciate your understanding and apologize that we’re unable to offer a resolution in this case. If there is anything else we can assist you with, please don’t hesitate to reach out.
Kindest,
Pearl - Returns Team xx
AGENT2026-06-07 11:49:27· email/helpdeskINTERNAL
#2128706NA / declined due to DOD - beyond 1 year
Replies are sent through Open Doors, so they stay on the customer record.