CUSTOMER2026-06-11 17:59:35· chat/gorgias_chat
My package was not delivered
AI_AGENT2026-06-11 18:00:02· chat/api
Hi, welcome to TRIANGL!
Could you please provide your order number and the email address you used at checkout? This will help us check the status of your delivery.
CUSTOMER2026-06-11 18:00:16· chat/gorgias_chat
2354665NA
CUSTOMER2026-06-11 18:00:21· chat/gorgias_chat
bellebaker4@yahoo.com
AI_AGENT2026-06-11 18:00:47· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
You can also leave your email address here if you haven't yet.
The waiting time for a response in chat is about 1 minute.
AGENT2026-06-11 18:02:47· chat/helpdesk
Hi there! I’m Kelly, and I'll be helping you today. :)
CUSTOMER2026-06-11 18:03:01· chat/gorgias_chat
Hi, thank you!
AGENT2026-06-11 18:03:10· chat/helpdesk
I know how worried you must be that your order hasn't arrived yet. Let me see what I can do to help you.
CUSTOMER2026-06-11 18:04:29· chat/gorgias_chat
Thank you
AGENT2026-06-11 18:04:59· chat/helpdesk
I appreciate the patience.
Upon checking, your package has been delivered and was signed by BELLE BAKER
CUSTOMER2026-06-11 18:05:26· chat/gorgias_chat
No I digitally signed for it before it arrived but it was just marked as delivered and it’s not here
AGENT2026-06-11 18:06:45· chat/helpdesk
Can you confirm that was your front door? I mean the photo on FedEx?
CUSTOMER2026-06-11 18:07:14· chat/gorgias_chat
That is not my front door
AGENT2026-06-11 18:08:03· chat/helpdesk
Hmm, do you think that was your neighbor door?
AGENT2026-06-11 18:08:37· chat/helpdesk
Did you try to ask them perhaps?
CUSTOMER2026-06-11 18:09:10· chat/gorgias_chat
I checked all around and it’s not here
AGENT2026-06-11 18:10:14· chat/helpdesk
Okay. I have forwarded your concern to the Orders Team for further assistance.
Allow them to get back to you via email within 24 hours for the update.
Kindly monitor your spam and junk folder too as some emails ends up there.
AGENT2026-06-11 18:11:46· chat/helpdesk
In the meantime, is there anything else that I can help you with?
AGENT2026-06-11 18:12:43· chat/helpdeskINTERNAL
Hello, for your assistance. Thanks
- 2354665NA
- missing packaged
- I digitally signed / is not my front door / I checked all around and it’s not here
AGENT2026-06-11 18:15:51· chat/helpdesk
It seems that you are all set. I’ll be closing out the chat momentarily. Please reach out should you need any further assistance. xx
AGENT2026-06-11 18:42:06· email/helpdesk
Hi Catherine,
Thank you for reaching out to us.
The tracking for Order #2354665NA shows your parcel as delivered on Thursday, 6/11/2026 at 11:13 am and was signed for by BELLE BAKER. Please see a snapshot of the proof of delivery below. I have also attached a copy of the proof of delivery as reference:
https://www.fedex.com/fedextrack/?trknbr=529135986971
We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door.
If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-au/customer-support.html
To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html
You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=529135986971&trkqual=2461200000~529135986971~FX&manageDelivery=disputeDelivery
If you have any further questions or concerns about your order, please don’t hesitate to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently.
Kindest,
Jesselle XX