Conversation with Camilla Marini

Hi, welcome to TRIANGL! For security and privacy reasons, please verify your order using the verification button so we can review your order status and delivery details. Once verified, a team member will assist you with the issue regarding the returned shipment and explore the fastest reshipping options to meet your July 3rd deadline. Is there anything else I can help you with?

Signed in successfully.

Your order #2358837NA was shipped to your provided address in Orange, CA, fulfilled on 2026-06-11 via FedEx with tracking number 529136022354. Despite the tracking status showing "Success," the package was returned due to refusal because the carrier indicated you were not home. I understand you need the bikini before July 3rd. I am connecting you with one of our team members now — a live agent will be with you shortly to assist with reshipping options and ensure your order arrives on time. Is there anything else I can help you with?

Hi, I’m Lery, and I’ll be helping you from here. :)

I am sorry to hear about your package. I know how worried you must be given the time constraints.

For this case, I will escalate your details and concern over to our Orders Team as this requires further checking. Please expect an email update from our Orders Team from this point on up to 24 hours.

I am afraid I cannot guarantee anything at this stage as this requires further checking. But I am including in my report the date you need the order by. And yes, our Orders Team will reach out to you via email within 24 hours.

I just want to check if you're still online?

It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx

2358837NA urgent order ff-up "Subject: Returned Shipment – Order #2358837NA Hello Triangl Team, I’m reaching out regarding my order #2358837NA, which now shows as “Returned to Sender.” I was told the shipment was refused because I wasn’t home, but I’m very confused by this. The package was being sent to: Camilla Marini 813 E Sycamore Ave Orange, CA 92866 I receive deliveries at this address all the time and have never had an issue before. I’ve been patiently waiting for this shipment for about three weeks, as it has already experienced significant delays, and now it appears to have been returned to you. I specifically ordered this bikini because I need it before July 3rd, so timing is very important. Is there any way we can fix this and get the order reshipped as quickly as possible? I’ve been looking forward to receiving it and would really appreciate any assistance you can provide. Thank you for your help, and I look forward to hearing from you soon. Kind regards, Camilla Marini Order #2358837NA"

Pls refer to the ticket: --> https://triangl.gorgias.com/app/ticket/227508271