Conversation with Catherine Ogilvie

Hi, welcome to TRIANGL! Exchanges are processed after the Returns Team manually reviews the return request within two business days. You'll receive an email once this review is complete with the next steps. There's nothing you need to do right now. I've escalated your request to the Returns Team for a status check and further assistance. You can also check the status of your return here: [https://triangl.com/a/returns](https://triangl.com/a/returns) Is there anything else I can help you with?

Hi there! I’m Kelly, and I'll be helping you today. :)

Sorry to know that you haven't got an update. Let me check this for you. Do you mind sending me the order number?

Checking, hang on.

May I ask, did you submit an exchange/returns via our website?

Can I ask for a screenshot of that, please.

Thank you. Did you reply on that email?

No worries, will just relay the details to the Returns Team and submit a follow up. Is this for an exchange size? What's your preferred size for VINCA?

Do you need an exchange size for both styles?

Got it. For Vinca Banc bottoms, is it still cheeky?

Noted, thanks much. I submitted a follow up request to the Returns Team and forward the preferred sizes. Allow them to get back to you via email within 24 hours for the update. Kindly monitor your spam and junk folder too as some emails ends up there.

You're most welcome. Anything else that I can hep you with?

Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.

Hello, for ff up. Thank you - 2352445NA - Vinca ADAO Pink Triangl Top - Medium preferred - Vinca BANC - exchanging both top and bottom for a Small /tie side cheeky

Dear Catherine, Your concern has been forwarded to us, happy to assist. We are confirming your exchange request and have approved the exchange for the following items: Returning: VINCA - BANC XS Top & XS / Tie-side / Cheeky Bottom (Send back the full set, please include your bag/pouch in original plastic packaging.) VINCA - ADAO L Top (Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.) Exchanging For: VINCA - BANC S Top & S / Tie-side / Cheeky Bottom VINCA - ADAO M Top (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 8DCF1C2935582 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For Australia & New Zealand customers): Australia TRIANGL RETURNS c/o ICAL International Customs and Logistics 21–23 Jets Court, Melbourne Airport, VIC 3045 Australia ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena

2352445NA / 8DCF1C2935582 VINBAN2TOPS 71 / TIEBAN2BBOTS 65 VINADATOPM 58