CUSTOMER2026-06-05 02:41:15· chat/gorgias_chat
What is a free shipping promo? I want to purchase a bathing suit but I am not paying 20$ for shipping
AI_AGENT2026-06-05 02:41:35· chat/api
Hi, welcome to TRIANGL!
Currently, we do not offer free shipping as a standard option. Shipping is charged at a flat express rate of USD $20 per order, excluding duties and taxes. Orders ship from Hong Kong via express delivery and typically take 1-2 business days to process, then 3-5 business days for delivery depending on your location. Customs delays may happen.
Occasionally, limited free shipping promotions occur, but these are not scheduled and aren't available right now. You can subscribe to our newsletter to get updates on future offers: [https://triangl.com/pages/newsletter-signup](https://triangl.com/pages/newsletter-signup)
If you want to proceed with your purchase or have other questions, I'm here to assist!
CUSTOMER2026-06-05 02:42:17· chat/gorgias_chat
Ok well then I will not purchase one! Thanks.
AI_AGENT2026-06-05 02:42:28· chat/api
Since your questions are answered and you’ve indicated no further purchases today, we’ll close this ticket. Let us know anytime if you need help with orders or anything else.
CUSTOMER2026-06-05 02:42:47· chat/gorgias_chat
How much are returns
AI_AGENT2026-06-05 02:43:11· chat/api
Return shipping is your responsibility, and TRIANGLE does not provide prepaid return labels. We recommend using a tracked shipping service and keeping the tracking number until your return is processed.
Return shipping typically costs around $10–$20 USD if you're in the United States. If you are in the UK, EU, Australia, or other countries, costs vary depending on the courier and location.
If you are interested in exchanges, you cover the cost of returning the original item, but we cover the shipping cost of the replacement.
To start your return, please use our returns portal: [https://triangl.com/a/returns](https://triangl.com/a/returns)
CUSTOMER2026-06-05 02:44:47· chat/gorgias_chat
Why the hell would anyone buy these from you?
AI_AGENT2026-06-05 02:44:57· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
You can leave your email address with us if you prefer to be contacted that way.
The waiting time for a response in chat is about 1 minute.
AGENT2026-06-05 02:46:35· chat/helpdesk
Hi, I’m Anna! Welcome to Triangl Live Chat!
AGENT2026-06-05 02:48:20· chat/helpdesk
I understand where you're coming from, especially when you're trying a new brand and considering the possibility that a size or style may not work out.
AGENT2026-06-05 02:48:37· chat/helpdesk
Many of our customers choose TRIANGL because they love the designs, fabrics, and fit, but we appreciate that return shipping costs can be an important factor when deciding whether to make a purchase.
AGENT2026-06-05 02:50:32· chat/helpdesk
Sorry, are you still there?
AGENT2026-06-05 02:51:58· chat/helpdesk
It seems like we're no longer connected. I’ll end this chat now, but you're welcome to message us anytime if you need further assistance. Thank you, and have a lovely day! xx