Trying to search my order number for return but its not coming up
AI_AGENT2026-06-30 22:04:14· chat/api
Hi, welcome to TRIANGL! If the returns portal is not finding your order, please double-check the order number from your confirmation email, make sure you are using the same email address used at checkout, and try copying and pasting it instead of typing it manually. If your order was only recently delivered, please try again after 24 hours as the system may not have updated yet.
CUSTOMER2026-06-30 22:04:14· chat/gorgias_chat
2365139NA
AI_AGENT2026-06-30 22:04:24· chat/api
Hi, welcome to TRIANGL! Please make sure you enter 2365139NA exactly as shown in your confirmation email, with the same email address used at checkout and no extra spaces. If your order was only recently delivered, please try the returns portal again after 24 hours, as it may not be marked as delivered in the system yet.
Replies are sent through Open Doors, so they stay on the customer record.