Follow up on return label request

2350129NA & 2347508NA: Approval ff up She also messaged us via IG. Thank you x "Hi there, I requested return labels for two orders last week and wanted to follow up on their status. I’ll be leaving for vacation soon and would like to ship the items back as soon as possible, so I would really appreciate any update you can provide. Order # 2350129NA Order # 2347508NA Thank you for your help, and I look forward to hearing from you. Best regards,"

Hi Ilayda, Thank you for reaching out to us, and we sincerely apologize for the delayed response and the inconvenience it has caused. We truly appreciate your patience and understanding. Please note that we do not provide return labels, so the cost of shipping items back to us for either exchanges or refunds will need to be covered by you. We recommend choosing the most affordable registered or trackable mailing service, as we’re unable to take responsibility for any lost parcels. You can return the two orders together in one package so you can save up on the return shipping fee. Just make sure to fill out both of the Dispatch Notes and keep a copy of your return postage receipt. That said, your return has been accepted. Please find your return instructions below, along with important information for Canadian customers regarding duties and taxes. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: Order #2350129NA: MICA - POMEGRANATE - Top / XS :: Bottom / M / Standard / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Order #2347508NA: JARA - JETT - Top / S :: Bottom / L / Minimal / Cheeky MAIA - SKY HIGH - Top / S :: Bottom / M / Standard / Cheeky (Send the 2 full sets and bag/pouch in their original plastic packaging.) Return Authorization (RA) Numbers: 07AB1D2933378 & 1575232933381 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for Canadian customers): Canada TRIANGL RETURNS Ottawa Logistics Fulfillment 1270 Humber Place Ottawa, ON K1B 0B4 Canada ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. • Duties/Taxes: To claim repayment of Duties & Taxes, please contact CBSA directly via https://www.cbsa-asfc.gc.ca/publications/forms-formulaires/b2g-eng.html. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Nikka

2350129NA / 07AB1D2933378 2347508NA / 1575232933381

Hi Ilayda, We are reaching out regarding your Refund request for order #2350129NA & 2347508NA. We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? Once we receive your reply, we will double check this and process your request as soon as possible. Kindest, Lynn

#2347508NA 1575232933381 & #2350129NA 07AB1D2933378 #2347508NA 1575232933381 Ilayda Malkocoglu MINJETFBBOTL 1 27367650550345 879 6/15/2026 #2347508NA 1575232933381 Ilayda Malkocoglu JARJETTOPS 1 27367650550345 880 6/15/2026 #2347508NA 1575232933381 Ilayda Malkocoglu STASKY3BBOTM 1 27367650550345 881 6/15/2026 #2347508NA 1575232933381 Ilayda Malkocoglu MAISKY3TOPS 1 27367650550345 882 6/15/2026

Hi Ilayda, Please disregard our previous email and kindly refer to this one instead. We're pleased to inform you that we’ve received your returned items for both orders, and your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Lynn

FOR PROCESSING #2350129NA 07AB1D2933378 #2350129NA #2350129NA Ilyada Malkocoglu MICPOMTOPXS 1 27367650562348 886 6/15/2026 #2350129NA #2350129NA Ilyada Malkocoglu STAPOMBBOTM 1 27367650562348 887 6/15/2026 & FOR PROCESSING #2347508NA 1575232933381 #2347508NA 1575232933381 Ilayda Malkocoglu MINJETFBBOTL 1 27367650550345 879 6/15/2026 #2347508NA 1575232933381 Ilayda Malkocoglu JARJETTOPS 1 27367650550345 880 6/15/2026 #2347508NA 1575232933381 Ilayda Malkocoglu STASKY3BBOTM 1 27367650550345 881 6/15/2026 #2347508NA 1575232933381 Ilayda Malkocoglu MAISKY3TOPS 1 27367650550345 882 6/15/2026