CUSTOMER2026-06-17 14:31:24· email/email
I need help. My daughter's pink suit bled all over two really expensive
outfits. It was pre washed, in ocean, in pool and it still ruined clothes.
This is after all that. Still bleeding so much color. Help!
AGENT2026-06-17 20:40:23· email/helpdeskINTERNAL
HI Returns Team! For your assistance, please. Thanks! x
CUSTOMER2026-06-19 18:06:11· email/email
No reply?
---------- Forwarded message ---------
From: Amy Tomkow
Date: Wed, Jun 17, 2026 at 10:31 AM
Subject: Re: Order didn't arrive
To: Orders
I need help. My daughter's pink suit bled all over two really expensive
outfits. It was pre washed, in ocean, in pool and it still ruined clothes.
This is after all that. Still bleeding so much color. Help!
On Tue, Mar 3, 2026 at 2:02 AM Orders wrote:
> Dear Amy,
>
> Thank you so much for reaching out. I completely understand how
> frustrating it can feel to be waiting for your order.
>
> I can confirm that your order #2260538NA was already shipped; however, the
> tracking confirmation email was unfortunately not sent through
> automatically. I sincerely apologize for that oversight. Please find your
> tracking details below:
>
> Order Number: #2260538NA
> Tracking Number: 513924875290
> Courier: FedEx
> Tracking URL: https://www.fedex.com/fedextrack/?trknbr=513924875290
>
> Your parcel is at the FedEx location in SPARTANBURG, SC. Upon checking,
> they attempted to complete the delivery to no avail. They also tried to
> call your number +1 864-901-8692 and left a voicemail but received no
> reply. They need an alternative phone number and email address to complete
> the delivery.
>
> Please contact FedEx at 1.800.GoFedEx 1.800.463.3339 or via
> https://www.fedex.com/en-us/customer-support.html to respond. You may use
> your tracking number 513924875290 as a reference.
>
> Please do the above as soon as you can. Otherwise, your parcel may be
> returned to us.
>
> Note: Once your parcel has been returned to our warehouse, we will process
> your refund for the item value, less a USD 20 administration fee.
>
> Kindest,
> Bernadette x
>
> On Mon, Mar 02 2026, at 11:26 PM, Amy Tomkow wrote:
>
>
> It says should be delivered by Feb 23rd but we did not receive it yet. Can
> you please let me know when it's gonna be delivered?
>
>
AGENT2026-06-20 23:44:17· email/helpdesk
Dear Amy,
Thank you for reaching out to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
We want to kindly let you know that when multiple messages are sent in the same email thread, it pushes your ticket back in the queue, which may result in a delay.
We're very sorry to hear about this experience. We completely understand how upsetting and frustrating it must be to discover that color from the bikini transferred onto other clothing, especially when those items were expensive and the bikini had already been washed and worn.
We'd like to look into this further for you. Could you please send us a few clear photos of the actual bikini that bled color, including both the top and bottom if possible?
We'd also appreciate it if you could provide a little more information about the bikini's usage and care routine:
How many times has the item been worn?
Was the bikini rinsed after each use in the pool or ocean?
How has it been washed (hand wash, machine wash, detergent used, etc.)?
How has it been dried after washing (laid flat, hung, direct sunlight, dryer, etc.)?
Was the color transfer noticed while the bikini was wet, damp, or completely dry?
Were the affected garments in direct contact with the bikini during wear, storage, or washing?
From there, we will assess our next step.
Kindest,
Nikka
AGENT2026-06-20 23:44:22· email/helpdeskINTERNAL
2260538NA - Linked